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JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
3 months ago
Solved

LogMeIn Resolve Desktop Console Logging Me Out Of Connected Remote Sessions

I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit.  I multitask a lo...
Remote Support
  • KateG's avatar
    KateG
    3 months ago

    JodiAliceRecep​ I'm confirming this is now resolved. 

    Thanks again for your report! 

KateG's avatar
KateG
GoTo Manager
3 months ago

Cristiano_R​ It should update automatically, are you having this issue? 

Cristiano_R's avatar
Cristiano_R
Contributor
3 months ago

Hi Kate,


Yes, it's not updating. This is my version right now.

 

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Cristiano_R​ 

    Can you try in the console, click the profile icon at the top right corner, and select "Download for desktop" to get the latest version of the agent.

    Can you let me know if you are you experiencing issues with Resolve logging off in remote sessions? 

    • Cristiano_R's avatar
      Cristiano_R
      Contributor
      3 months ago

      Good morning Kate,

      I actually already did this yesterday, I just did it, it offers to edit, delete, or repair, the version is still 1.15.0.43, to which version should 1.15.xx be updated?

       

      • KateG's avatar
        KateG
        GoTo Manager
        3 months ago

        Cristiano_R​ I can ask the product manager, can you please verify if you are having the issue with the console logging off so I can advise them if the issue isn't fixed?