Forum Widgets
Recent Discussions
Unable to Create Tickets from Teams – GoTo Resolve Integration Broken Since April
Hi everyone, I'm reaching out to report a persistent issue we've been experiencing with GoTo Resolve integration in Microsoft Teams. Since April 9, I opened a support ticket with GoTo regarding users who were no longer able to create tickets directly from Teams. Initially, it appeared that only some users were affected. Upon further investigation, we discovered that several accounts had been deactivated—but not by me or anyone in our organization. Shortly after, all accounts were deactivated, and then reactivated by GoTo developers. However, since then, no one in our organization has been able to create tickets from Teams: The command prompt (e.g., using /create ticket) no longer works. The "Create Ticket" button now opens an error window. In Microsoft Intune, I noticed that there is no GoTo Resolve enterprise application listed. I can't recall if it was ever there before, but its absence might be related. At this point, no Microsoft 365 account in our tenant can use GoTo Resolve from Teams at all. Has anyone else experienced this issue? Is there a known fix or update from GoTo regarding Teams integration? Thanks in advance for your help!
Best practices for reinstall/repair of client?
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for that with copying down inventory item data, removing that and the associated device, re-syncing, and then manually adding back the inventory data. Is there an easy way of doing this when the client decides to stop working? In this case, I believe the client may have been trying to update and it failed, as the service can no longer find the executable.
LogMeIn Resolve Welcome page Helpdesk
After Adding User on GoTo Admin portal the Welcome page user gets does not take him to the Helpdesk page: https://helpdesk.me/tickets but it is taking to https://myaccount.goto.com/products which is a wrong landing page for new Staff added to the ticketing system. This is needs to be fixed as we are adding 100+ users using CSV file.
Remote execution to respond on an alert or equivalnet
is there an option for Remote execution to respond to an alert or equivalent . for example if a particular software stops responding in the “background process” task manager can then remotely execute i.e. a PowerShell command etc in order to get the process running again. Without having to manually run this from my side
What's new
Check out the latest Release Notes