Recent Discussions
GoTo Resolve: How to install instant support exe for standard user?
Hello, We are new to GoTo Resolve. We are testing the instant support with the URL to user (via Teams), the application (exe) downloads, but the standard domain user is prompted for elevated privilege to complete install. Being remote, we do not have access to the elevation prompt and not on a Teams screenshare either. Is there a workaround for this, without enabling a local admin account? Thanks, romatloSolvedromatlo5 days agoNew Member28Views0likes2CommentsGoTo Resolve Client Download being deleted
GoTo Resolve client download is being deleted by updated versions of WIndows Defender immediately upon download. Anyone else experiencing this? Probably being flagged by reputation based protection features. Clients I have witnessed this for have been using Chrome with no extensions to download the file. And it doesn't seem like the deletion is showing in the protection history in Windows Defender. But I have to use an alternate tool to remote in as GoToResolve can't even run before Defender wipes it out.InsightRyan8 days agoNew Member34Views0likes1CommentGoTo Resolve: HelpDesk Ticketing "We can't verify that this email.."
Hi everyone, Im currently facing an issue with emails forwarded via HelpDesk (LogMeIn) in my Office 365 environment. I have already added the SPF record (v=spf1 a:spf.gotoresolve.com -all) to my domain DNS, but the emails are still flagged in Outlook with the warning:“We can’t verify that this email came from the sender, so it might not be safe to respond to it.” The emails are being delivered, but this warning is creating confusion among our users. Has anyone else experienced this with Office 365? Are there specific steps, like configuring DKIM or DMARC settings for GoTo, that I should take to ensure these emails are fully authenticated and the warning is removed? Any advice or insights from those who have dealt with this would be greatly appreciated. Thank you! João MoreiraJoãoMoreira8 days agoNew Member41Views0likes2CommentsGoTo Resolve: Is there an admin "backstage" connection context?
Hello, I am new to GoTo Resolve. We are moving away from Connectwise Automate. But, Connectwise has a very useful backstage that opens a limited GUI without user consent or awareness to run basic Windows functions like a terminal or even Computer Management to reset a local administrator password. I see there is a Remote Terminal option, but is there a comparable "backstage" option like Connectwise or even Kasaya? Thanks, romatloSolvedromatlo11 days agoNew Member17Views0likes1CommentKiosk mode and Resolve MDM?
Is there a possibility to use any way of kiosk mode with goto mdm? Like without any side additional applications, only by installing mdm agent and activating the kiosk on device? And if not, will it be planned for future features development ?KirillOdinets13 days agoVisitor38Views0likes2CommentsVeeam v12 is detecting GoTo.ZeroTrust.Vault as suspicious
Starting with v12 of Veeam B&R, Veeam is scanning VMs for malicious files and malware by default. Every VM that has GTRe on it for remote access is triggering a "Known malware extension" alert because it thinks the file GoTo.ZeroTrust.Vault has a .vault file extension which Veeam considers a potential threat. I realize this is really a Veeam issue, but I wanted to post this for review and possible discussion.WAG-24415 days agoNew Contributor53Views1like2CommentsWebinar Recording, Comments & Giveaway! Migrating to Modern IT with Mobile Device Management (MDM)
👋 Hi everyone, As promised, here is the recording for this week's webinar:"Migrating to Modern IT with Mobile Device Management (MDM)" Remember today is the last day to share your questions or feedback. You'll be entered into a raffle for a $50 gift card of your choice. I'll announce a winner tomorrow! 🎁Katie_P16 days agoGoTo Contributor1.4KViews1like9CommentsCompatible with 24H2?
Wondering if anyone has been using this with 24H2. Just set up a new system which has Win11 24H2 and about every 30-60 seconds of a remote session the screen locks, or it just disconnects GoTo and won't reconnect until getting on the system and unlocking it there (shows as offline until this is done, even though it's not offline - using wired network connection). At this point I don't know if this is some sort of setting with the system and it's auto-locking when no one is physically present (but every setting I've found that might involve this is such that it SHOULDN'T be doing this) or if this is a bug involving 24H2 (which apparently this latest update has its own slew of problems). I even reset the OS, and first thing after that reinstalled GoTo only to have the exact same thing happen. Have checked power settings (system shouldn't be trying to sleep), lock screen settings, dynamic lock settings seems to require a connected mobile device so shouldn't be active without one, group policy settings (can find nothing applicable), BIOS settings (also can't find anything applicable), was wondering about Dell ExpressSign-In but that seems to be only on one specific model which this isn't. Frankly I'm stumped and have spent two days so far trying to figure out why this is happening on this one new device. edit: this may have been caused by Dell Optimizer. Even though the presence settings were turned off, the feature was still enabled, and after disabling that through the Dell software, so far so good.SolvedTimothyD19 days agoActive Contributor45Views0likes2CommentsBest practices for reinstalling OS to keep GoTo Data?
Wondering what best practices if any there may be when you need to wipe a device and reinstall, with how to keep all the data that was added to the inventory/device in GoTo Resolve. It seems like the only way to do it is to delete both the "old" device and inventory records, and when GoTo is reinstalled on the device to then use that new one to sync and manually add back all the custom info that was entered before (requiring it to be copied down before deleting). I do know if multiple "devices" exist, it will only cause a sync error and there doesn't appear to be a way to manually connect an inventory record to a device record. Trying to come up with the best method for when we need to do this besides writing everything down (copying text) and then deleting both entries out of GoTo only to add all that info back once the device is reset and reinstalled.SolvedTimothyD24 days agoActive Contributor31Views0likes1CommentEmail Responses from Helpdesk not being sent
We are using Helpdesk for HR support. When a user emails in everything happens as it should, except for a couple of users. They receive no emails from the system at all - no acknowledgement, no responses. I have run an Exchange mail trace for the inbound email address and I can see plenty of emails coming in, but none for those two users. It's almost as if they aren't being sent or are being blocked somewhere before they get to us. Has anyone else seen this behaviour? Does anyone have any ideas? Thanks!leighfox6629 days agoNew Member46Views0likes1Comment