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Terminal server not connect to the right User
Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago it made me log in automatically, while now it only offers me active sessions, with the consequence that it makes me log in to an account in use!, this thing did not happen before, I have already checked the windows part and everything seems ok, could it be a problem with the new agent in version 1.24.1.6020? Greetings Cristiano
Sync delete task for user
Hi, Not sure if anyone noticed it, but i tested users sync from Entra/Azure to Goto Organization and Admin panel And when new user is created - provision sends data about user to goto, and user is created But when i remove user from the "sync group" or even delete the user, and then try to sync, it says below on the action that has been processed. But on the Organization and Admin panel side user persists. And when i run the provision again in Entra, i see the delete task was actually sent to Goto, but nothing then was removed up there as i mentioned. And when i run the User sync in the Admin panel in goto afterwards, i see also that nothing changed Can anyone suggest what is going wrong in here?Admin panel users auto assign product
Hi, So since we have 1 MDM license, and its a part of package Resolve Premium paid (concurent) I noticed we are having troubles with automatically assigning the license product to the agent So the sync gives error that there is not enough licenses to assign. But i cannot break it, that i do not want to aassign MDM to all, only remote support and helpdesk possibility And i cannot adjust anyhow the rule, since all of that goes as package as i understand, how to handle that situation?Device list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?Reset Antivirus report
Hello, I wanted to know if it is possible in some way to reset the antivirus threats to zero, it happens many times that after having detected a threat with third-party antivirus such as, Kasperky, and even having physically eliminated the threat the antivirus report always signals the threat (see attachment), this thing is very annoying to have to see non-existent alarms. Any ideas about? , thanks Cristiano
Resolve Basic - Intune Deployment for Attended Support
Good day all, We just got signed up for Resolve Basic, and I am unsure how to proceed with deploying the applet for Resolve for regular attended support (vs unattended, since we don't have enough licenses for all of those devices). I got the Unattended MSI installer, but I don't know if this offers the connectivity we need, and of course, it needs to be able to run in admin mode without a user having admin rights. Functionally, this is just for an as-needed remote support situation - we have zero need for unattended support. I want to make sure I'm doing it correctly the first time. I was also able to grab the Resolve.exe package for the support applet, but of course I don't know the correct install/uninstall switches for it, or if that will even work if I deploy it for everyone. Thanks! - Katie
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