Recent Blogs
New: Featured Features Demo Series
1 MIN READ I'm excited to announce a new series rolling out called Featured Features. In this regularly released series, our product managers and solution consultants will join us to share brief demos of LogMeIn Resolve features that deliver value for our customers. These videos will be bite-size demos of some impactful Resolve functionality, with the goal of giving those unfamiliar with the features a useful 101 overview. In the series we'll highlight a mix of new and older features. If you have any questions about the videos, feel free to post them in the comments below. Here are the first two videos. Patch Management. Learn how our intuitive patching capabilities keep all your endpoints secure and up-to-date with minimal effort. Multi-Tenancy. Discover how Resolve's multi-tenancy capabilities transform the way you can manage multi-client environments.
Monthly Feature Retrospective: May 2025
1 MIN READ Hello Community, We are happy to share the latest features released this past month, May 2025. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Our June version (tomorrow, June 10, at 11:30 am ET) will focus on the top releases in 2025 so far - don't miss it! Everything you need to know is covered in just 30 minutes! May's Release Recap: Remote Printing Select any document on the remote device and send a request to your local printer to print it out. Learn More! Pop Out Session Pop out any remote support session to a separate browser tab, making it much easier to manage multiple sessions in parallel. Check it out! Windows Session Selection View and select active desktop sessions on a remote device. If one user is in a console session and another in an RDP session, the agent can see session details and choose which desktop session to join. Explore this feature! That's it for now, we'll see you next month!Monthly Feature Retrospective: February 2025
1 MIN READ Hello community, Here is a look at the features introduced in February 2025. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! User-Level Admin Settings Additional user-level admin settings to disable the registry editor, service manager, and blank screen features. Learn More Resolve MDM Add-On: Support for multi-tenancy This enhancement is designed for Managed Service Providers (MSPs) to streamline their device management processes and provide greater flexibility Learn More Batch Installation of Third-Party Applications From the devices page, select devices and use the new application updates option to schedule. Learn More Wake a device with Wake-On-LAN Enables remotely powering on end-user devices (PC and Mac) in sleep mode or powered off (PC). Learn More Disable Helpdesk Services in the Customer Portal Admins can control which Helpdesk services are available for ticket creation in the Customer Portal. Retry failed remote execution jobs Set up remote execution jobs to 'Retry job for offline devices' so that jobs can run again within a defined timeframe as soon as the device is online. Learn More Helpdesk API Leverage the Helpdesk API to retrieve services, users, and incidents, as well as to create, update, or delete incidents and comments. Learn More
