Hello Community,
We are happy to share the latest features released this past month, August 2025.
Mark your calendars: Monthly Webinar
- This series occurs every second Tuesday of each month
- We focus on features released in the last month
- Everything you need to know is covered in just 30 minutes!
August's Release Recap:
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Reporting and AI-Powered Features Virtual Technician Improvements: Prompt Completions and Reboot Support Virtual Technician, a powerful automation solution, keeps enhancing! The prompt field has been improved to auto-suggest completion of the prompt, which means less typing and errors, and faster plan creation. Additionally, Virtual Technician can now properly reconnect after a reboot, resuming the Virtual Technician plan. Learn more! Clone reports and refine custom widgets Duplicate and adapt existing reports to suit similar use cases, and fine-tune custom widgets to better align with specific analytical requirements. Learn more about reporting. Enhanced AI-powered session notes AI-powered session notes just got more powerful with improved accuracy, the introduction of chapters to organize and quickly find relevant information, time stamps, and formatting improvements. Read more about session notes here. Remote Support Paste username and password on Mac login screen Resolve users can now paste username and password on Mac login screen in remote support sessions. Learn more. End-user custom fields now available in Helpdesk and Inventory Provide smoother support to end-users by having custom details readily available within helpdesk tickets and inventory details. Improved Keyboard Handling Keyboard shortcuts are now functional in the browser version of the console's full screen mode during remote sessions—no sticky keys required. Learn more! Remote Monitoring and Management (RMM) Silence threats and real-time threat history Take more control with the ability to silence false or outdated threat alerts, and take advantage of instant, real-time reporting of new security events with Resolve Endpoint Protection. Asset Management Extended software discovery LogMeIn Resolve’s software discovery functionality has been enhanced to include additional applications identified through registry reads and Windows API queries, in addition to those detected via Winget. Learn more! Spotlight Section: in case you missed it (ICYMI)! Data Protection LogMeIn Data Protection Suite powered by Acronis IT professionals and MSPs can protect their organization's and their customers’ vital data with business continuity and disaster recovery (BCDR) solutions, and with endpoint and extended detection and response (EDR/XDR). Powered by Acronis, the LogMeIn Data Protection Suite offers security and peace of mind. Learn more and request a demo |
That's it for now, we'll see you next month!
