Most RecentMost ViewedMost LikesLogMeIn Resolve HelpDesk - Backslashes being removed from tickets. Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I need to reference multiple locations. Is there a setting I can change? Thank you for your help! SolvedThe ability to delete multiple tickets in the helpdesk I would like to be able to delete multiple tickets at one time in the helpdesk. SolvedCan you create subcategories I am setting up help desk services and need to know can you create sub-categories? This would be really helpful to classify tickets.
