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Forum Discussion

Trevor-V's avatar
Trevor-V
Active Contributor
5 months ago

Ticket Filtering Bug

I'm unsure if there is a specific place to be reporting bugs other than in Community Discussions, if so please point me there.

I ran into this bug today, when switching between filters you have to clear your current filter before applying another one or they will not switch to your new filter choice correctly.

 For example;

This is a filter I made to see any unassigned tickets, "Unassigned"

Assignment status: assignmentStatus.unAssigned

This is a filter I made to see tickets assigned only to me, with any status not considered closed, "My Tickets"

Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor

Assigned to: Trevor

If I have the Unassigned filter active and choose Filters Icon > Favorite Filters > "My Tickets" the following filter is then activated, leaving out the Assigned to: Trevor portion.

Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor

Ticketing

2 Replies

  • Trevor-V's avatar
    Trevor-V
    Active Contributor
    5 months ago

    I am running Resolve from a Microsoft Edge web browser.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi Trevor-V,

     

    Are you using the Desktop Console App or running it in your web browser?