Forum Discussion

BirkG's avatar
BirkG
New Member
29 days ago
Solved

Helpdesk Login Problem

Hi guys,

We use the Helpdesk feature, but recently tickets can only be created via email. When trying to log in to the "helpdesk.me" site, the following message appears:


We synchronize users with Microsoft 365 and also use it for login.

Ticketing
Windows
  • GlennD's avatar
    GlennD
    28 days ago

    Hi BirkG,

     

    I see that you switched from GoToAssist to Resolve, do you recall if you created a new password for your Resolve account sign in? I suspect that you signed in with your older GoToAssist credentials which is why you are seeing this message. From reviewing your businesses account you are listed as an active user with a resolve license.  

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    28 days ago

    Hi BirkG,

     

    I see that you switched from GoToAssist to Resolve, do you recall if you created a new password for your Resolve account sign in? I suspect that you signed in with your older GoToAssist credentials which is why you are seeing this message. From reviewing your businesses account you are listed as an active user with a resolve license.