Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docxWill show up in the ticket asZ:Foldersubfolderfile.docxI assume the text of the ticket is being escaped. It is frustrating when the paths are long and I need to reference multiple locations. Is there a setting I can change?Thank you for your help!

ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently.

LogMeIn Resolve HelpDesk - Backslashes being removed from tickets.