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ueiwkk's avatar
ueiwkk
Active Contributor
6 months ago
Solved

LogMeIn Resolve HelpDesk - Backslashes being removed from tickets.

Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. 

Z:\Folder\subfolder\file.docx

Will show up in the ticket as

Z:Foldersubfolderfile.docx

I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I need to reference multiple locations. 

Is there a setting I can change?

Thank you for your help!

Ticketing
Windows
  • GlennD's avatar
    GlennD
    6 months ago

    ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently. 

5 Replies

  • ueiwkk's avatar
    ueiwkk
    Active Contributor
    6 months ago

    Appreciate the info! Thank you for looking into this!

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago

    ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently.