Forum Discussion

ueiwkk's avatar
ueiwkk
Active Contributor
22 days ago
Solved

LogMeIn Resolve HelpDesk - Backslashes being removed from tickets.

Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path.  Z:\Folder\subfolder\file.docx Will show up in the ticket as ...
Ticketing
Windows
  • GlennD's avatar
    GlennD
    20 days ago

    ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently. 

GlennD's avatar
GlennD
GoTo Manager
20 days ago

ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently.