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ueiwkk's avatar
ueiwkk
Active Contributor
6 months ago
Solved

LogMeIn Resolve HelpDesk - Backslashes being removed from tickets.

Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path.  Z:\Folder\subfolder\file.docx Will show up in the ticket as ...
Ticketing
Windows
  • GlennD's avatar
    GlennD
    6 months ago

    ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently. 

ueiwkk's avatar
ueiwkk
Active Contributor
5 months ago

This is fixed! Thanks team!