Forum Discussion

ueiwkk's avatar
ueiwkk
Active Contributor
22 days ago
Solved

LogMeIn Resolve HelpDesk - Backslashes being removed from tickets.

Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path.  Z:\Folder\subfolder\file.docx Will show up in the ticket as ...
Ticketing
Windows
  • GlennD's avatar
    GlennD
    20 days ago

    ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently. 

GlennD's avatar
GlennD
GoTo Manager
21 days ago

Hi ueiwkk,

 

I'm looking into this. 

    • GlennD's avatar
      GlennD
      GoTo Manager
      20 days ago

      ueiwkk I've checked with the product team and this behavior is intended, but they are researching a new solution that will allow the backslash to remain. I do not have an ETA for when that will be available currently.