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Device stuck on "In session"
So, I was working on a device and had to restart it. Once I restarted, it got stuck in to "In session". Now I cannot use it because its stuck and I cannot even connect to "Remote terminal" to restart it using CMD. I cannot physically go to that device to unplug it from power source. Is there any other way to restart it through GoTo Resolve?SolvedSufiyaaan3 years agoActive Contributor6.1KViews0likes12CommentsNot getting Windows Updates
Hello, We recently acquired GTR. I have noticed how i do get application updates but i do not for Windows Updates.. I am getting a Error code: 0x80240438. It does say to refer to Microsoft Knowledge but none seem to work. Has anyone had this issue before? ThanksSolvedjcolon2 years agoActive Contributor5.9KViews0likes4CommentsCan't type characters requiring the shift key on some remote sessions
I am using GTR Desktop Console 1.61.95 on Mac 12.6.3. When I connect to some unattended machines, different Windows OS's, 10, 11, 2012r2, 2016, 2019, 2022 - I can't type uppercase or special characters requiring the shift key. I try switching preferences between local and remote keyboard settings, but that doesn't make a difference.kenklabeltraxx3 years agoActive Contributor5KViews2likes18CommentsCTRL ALT DEL not working
I'm suddenly having the same issue. I am on the Trial Version, but it was working fine for months and now suddenly won't work. I'm still evaluating if I want to use this for my primary remote connection tool, but I'm not sure it will work out. May have to go back to TeamViewer.Solvedhyanaga3 years agoActive Contributor4.9KViews0likes8CommentsSessions flickering when just viewing
My team and I have been experiencing issues where when accessing any PC in the company, unattended or attended, the session seems to flicker a LOT. It seems to only happen when you aren't actively clicking in the session when the session turns black and white then it flickers. Is there a way to stop this? It happens on EVERY PC so it can't just be a graphic driver issue.Solveddstclair4 years agoActive Contributor3.5KViews1like7CommentsGoTo Resolve desktop app on MacOS does not open
I've just created a GoTo Resolve account, added devices, and downloaded the desktop app for Windows and Mac. The Windows app works fine, but the Mac app will not finish loading. It shows I'm signed in, but then just hangs with a blank app frame and the pulsing GoTo logo in the middle. I've tried redownloading, uninstalling and reinstalling, rebooting between attempts, but with no change in results. I'm running Mac OS Ventura 13.0.1 on a MacBook Pro with Intel cpu, 32gb RAM, plenty of hard drive space. Tech support seems puzzled about it. Any help? I can let go of the desktop app since Resolve will work from a browser, but???SolvedDKArctur3 years agoNew Contributor3.2KViews0likes2CommentsUnattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall the Unattended Agent (through the context menu for the app in the system tray and Settings > Apps.) Each uninstall seemed to work correctly, but when I sent a more recent installer for the Unattended Agent to their computer to reinstall and add back to the console, each time the agent installation failed claiming that it could not create the working directory (sorry I don't have the exact error message text on hand.) What causes this error? How can I get around the error to get the agent to reinstall and add the device back to my console correctly? Do I need to uninstall it and delete any remnants that may be left behind in the Program Files directory? Given this user is in our executive group, I'd like to resolve this issue as quickly and simply as possible so I don't have to bother them to start an attended session if all I need is to run a few lines in Terminal/PowerShell.Solvedtophneal2 years agoActive Contributor2.5KViews0likes60Comments🎁 End of year giveaway
The GoTo Resolve team has been hard at work this year! Check out our "Year in Review" and comment below for a chance to win a $50 gift card of your choice.🌟 What was your favorite release in 2023? What do you want to see more of in 2024? (To enter the raffle, just comment below. One raffle submission per community member. Final submissions will be accepted until 1/15/24 12PM EST. Winner announced on 1/16/24.) Share your thoughts! ⬇️Katie_P3 years agoGoTo Contributor2.3KViews2likes19Comments
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