Recent Discussions
Terminal server not connect to the right User
Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago it made me log in automatically, while now it only offers me active sessions, with the consequence that it makes me log in to an account in use!, this thing did not happen before, I have already checked the windows part and everything seems ok, could it be a problem with the new agent in version 1.24.1.6020? Greetings Cristiano
Unattended access in stall on MacOS using intune
As the title states i cannot seem to get Unattended access deployed via Intune to our MacOS machines. I followed the below Documentation and seems to error out each time in Intune stating "This file type is not supported" which Intune says it is which i am using the PKG file. Anyone run into the same issue or have any ideas? https://support.logmein.com/resolve/help/logmein-resolve-unattended-pkg-deployment-in-intune-microsoft-endpoint-manager
Customize Helpdesk Portal Page
Hello everyone, First time Resolve user. I have used Jotform and GoGenuity for our Helpdesk ticketing system which allowed me to customize how the helpdesk portal looks for the end users. I could move fields up and down, group them into columns, and even create if/then show/hide fields if certain options were selected (like if device = phone, show fields related to phone). Moving to Resolve, other than creating custom fields, I do not see how I can arrange them on the Ticket Details page. All my fields are at the bottom in a row. Is there a way I can rearrange the fields so I can group them together or even create rules for them? Thanks. Robert
