The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

BirkG's avatar
BirkG
New Member
3 months ago

Intune Integration - Import Error

I tried the Intune integration and wanted to import some devices, but I get the following error message:

I'm not sure where I need to create the group, or whether I need to create it at all, or if it's a bug.

Resolve_MDM
Windows

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    BirkG Thank you, this is very helpful and I am sharing it with the team so we can improve the flow and the documentation.

  • BirkG's avatar
    BirkG
    New Member
    3 months ago

    Hi Glenn,

    here are the steps I took:

    • Integrations
    • Microsoft Intune Integration - Learn more
    • Set up connection
    • After succesful setup - Sign in to Microsoft Intune
    • Then I see all my Intune devices, so the connections seems to work.
    • When I select 1 or more devices and click on "Import device", I get the message, that the group is missing.

    But I got a little further today. I created the group "Intune GoToResolve Install group" in Entra/Intune and now I can import a device. Status is still "Import in progress" but it's progress ;-). It seems that Resolve uses this group for the import, the device i tried to import is now a member of the group in Entra.

    I think the documentation for the integration should be expanded a bit more in the future. 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    Hi BirkG, welcome to the community.

     

    Can you please provide the steps you are taking? I do not think that error is related to the Intune integration.