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Helpdesk Login Problem
Hi guys, We use the Helpdesk feature, but recently tickets can only be created via email. When trying to log in to the "helpdesk.me" site, the following message appears: We synchronize users with Microsoft 365 and also use it for login.BirkG10 days agoNew Member11Views0likes1CommentZero Trust and Remote Execution
Running into issues with ZT and remote execution of some daily scripts on all of the workstations. I receive an "Invalid Signature Key" error, and the script fails to run. It is one of the pre-made scripts in the script library. Now if I run it manually, it runs just fine, but on a schedule, it just fails. Ideas?34Views0likes1CommentMS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?Solved95Views0likes5CommentsHide Session History
Hi All, Is there any way the session history in helpdesk can be hidden when a ticket is open. We have other departments using Resolve for ticketing and don't think it's ideal for them to see the 'Session History' option and add sessions to their ticket. I have disabled all support permissions for these agents but they still see the session history, see below. Also clicking on any of the below option does nothing so not sure why it is being displayed Any ideas would be really appreciated. ThanksOluwadizzle15 days agoActive Contributor23Views0likes1CommentGTR - Remote Execution - Group as a target
Hi. I am new to GTR and want to use Remote Execution extensively. On Step 3 of creating a new job (Select devices or groups, Select devices or groups for this job), a group is not an option to select. I can filter a group and select the devices individually, but not the actual group. Imagine this scenario... you have extensive automations configured. You are also adding devices as time goes on to groups which require these automations. Unless you can target a group, you will have to continuously update all of your RE jobs to include the new devices every time you add a new device. Is there no way to target a group specifically? Thank you for your assistance.MhillAB30 days agoNew Member53Views0likes3Comments- CarolynV72 months agoNew Member22Views0likes1Comment
Agent Updates – Versions Detected on Devices
Good morning, I’ve noticed that our devices currently have three different agent versions installed: 1.25.0.856 1.26.0.1704 1.26.1.2050 (which appeared about two days ago) The rollout of version 1.26.0.1704 seems to have started around 10 days ago, but it appears to have stalled and has not been applied to all PCs. Considering that approximately 90% of our devices are powered on 24/7, I would have expected a more consistent deployment. Additionally, version 1.26.1.2050 has recently appeared, and I would like to understand whether this is part of a new official rollout or an early release for selected endpoints. Could you please clarify how the agent update process is implemented? Thank you in advance for your support. Best regards, CrstianoSolvedCristiano_R2 months agoActive Contributor34Views0likes1Comment
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