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Continue Remote Execution
I have created a template with one step being to delete a folder on the end user computer. If the folder does not exist, the step fails and does not continue to the next step even though the notification window says so. Is there a way for the step to: Look to see if folder "123" exists If yes, delete it and continue If no, continueDoes GoTo Resolve support desktop sharing?
I want to know whether GoTo Resolve supports generating a unique, shareable link for a specific endpoint that allows a third-party external user (No need to create another account) to access the device via unattended access (similar to LogMeIn Central’s Share My Desktop feature), rather than using a standard remote support session. https://support.logmein.com/pro/help/sharing-your-desktop-with-another-person-desktop-sharing-logmein-c-mm-header
Mobile support on Android 15 not connecting
Trying to support some Samsung tablets that are on the MDM with the mobile support. I have provided the key and the user has entered it into the app. They accept the connection and the tablet says that it is connected. The user's screen: My support screen shows this: This is as far as it gets. I have eliminated network by using cell hot spot on both devices. I have had another user in our group try with a different tablet with same outcome. Any ideas?
Resolve no longer finishing connection
This is an issue that seems to have started about a week ago. When I connect to a remote computer (Win or Mac), if the user is not present, Resolve never finishes the connection. I get the prompt to Connect Now, at which point it goes into Connecting... with a spinning cirle, and never finishes the connection. I've waited as long as 15 minutes for it to complete, with no success. In order to access these computers, I have to force reboot via Terminal, and then try the connection again, which will now work. Even after I've successfully rebooted and connected to a computer, if I go back to that computer after being disconnected for about an hour, the whole thing starts over again. This is not an issue if a user is actively using their computer. It seems to only happen if the computer is idle. I've already checked, and it is not a sleep setting on the target computer. I have been successfully connecting to these computers for months without issue. Desktop version: 1.15.1.49 Client: Resolve version 1.29.0.456 (Win), Resolve version 1.28.1.3576 (Win), Resolve version 1.28.1.3577 (Mac)
Installation Failed
[EN] LMI AV fails to install on new PCs (Windows 11 Pro 25H2 build 26200.6899) — need compatible installer Summary On several brand-new PCs, LogMeIn Antivirus (Endpoint Security Tools) fails during installation due to an OS compatibility check. Looking for confirmation of support for Windows 11 25H2 and a link/ETA for a compatible installer. Installer error Installation failed! Version 7.9.26.567 is not compatible with Windows 11 Pro 25H2 (10.0.26200.6899). Please download the latest installation kit. Environment Devices: multiple new OEM PCs OS: Windows 11 Pro 25H2, build 26200.6899 (fully updated) Package: Endpoint Security Tools 7.9.26.567 (downloaded from the admin console) No third-party AV; Microsoft Defender active pre-install Steps to reproduce Fresh OOBE, apply all Windows Updates Run LMI AV installer as Administrator Installer stops with the incompatibility message above error message : https://workdrive.zohoexternal.com/external/4578b6cc057ea7adb40501d879d8de040e79b585853c8f53a6f10a884f780a2d error message
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