Recent Discussions
Terminal server not connect to the right User
Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago it made me log in automatically, while now it only offers me active sessions, with the consequence that it makes me log in to an account in use!, this thing did not happen before, I have already checked the windows part and everything seems ok, could it be a problem with the new agent in version 1.24.1.6020? Greetings Cristiano
Unattended access in stall on MacOS using intune
As the title states i cannot seem to get Unattended access deployed via Intune to our MacOS machines. I followed the below Documentation and seems to error out each time in Intune stating "This file type is not supported" which Intune says it is which i am using the PKG file. Anyone run into the same issue or have any ideas? https://support.logmein.com/resolve/help/logmein-resolve-unattended-pkg-deployment-in-intune-microsoft-endpoint-manager
Customize Helpdesk Portal Page
Hello everyone, First time Resolve user. I have used Jotform and GoGenuity for our Helpdesk ticketing system which allowed me to customize how the helpdesk portal looks for the end users. I could move fields up and down, group them into columns, and even create if/then show/hide fields if certain options were selected (like if device = phone, show fields related to phone). Moving to Resolve, other than creating custom fields, I do not see how I can arrange them on the Ticket Details page. All my fields are at the bottom in a row. Is there a way I can rearrange the fields so I can group them together or even create rules for them? Thanks. Robert
Failing to install goto endpoint antivirus
Error Application error 1000 {"timestamp":"2025-03-05 10:20:41","pid":1000,"type":"error","source":"Application Error","description":["GoTo.Resolve.Antivirus.App.exe","1.2025.224.2","66470000"],"index":2,"value":3} Error .NET Runtime 1026 {"timestamp":"2025-03-05 10:28:51","pid":1026,"type":"error","source":".NET Runtime","description":["Application: GoTo.Resolve.Antivirus.App.exe\nCoreCLR Version: 8.0.624.26715\n.NET Version: 8.0.6\nDescription: The process was terminated due to an unhandled exception.\nException Info: System.InvalidOperationException: Category does not exist.\r\n at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)\r\n at System.Diagnostics.PerformanceCounter.InitializeImpl()\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.FindIndexedProcessName(Int32 pid) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 23\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.Parent(Process process) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 10\r\n at GoTo.Resolve.Antivirus.App.Infrastructure.Services.AppShutdown.AppShutdownService..ctor(IHostApplicationLifetime hostApplicationLifetime, ILogger`1 logger) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Infrastructure\\Services\\AppShutdown\\AppShutdownService.cs:line 28\r\n at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)\r\n at System.Reflection.MethodBaseInvoker.InvokeDirectByRefWithFewArgs(Object obj, Span`1 copyOfArgs, BindingFlags invokeAttr)\r\n at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitIEnumerable(IEnumerableCallSite enumerableCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at GoTo.Resolve.Antivirus.App.Program.Main(String[] args) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Program.cs:line 22\r\n at GoTo.Resolve.Antivirus.App.Program.<Main>(String[] args)\n"],"index":3,"value":3}
Disable modifier key toggle on hold?
Wondering if there is a way to disable the feature of pressing and holding a modifier key toggling it being held in a remote session. At least that's what I assume is going on. Recently been having an issue where if I hold down Shift too long, the remote connection stops accepting any letters that aren't uppercase. It's not that they come out in capitals, just nothing comes out at all. So if I'm trying to type something like P#&Nstuff by holding down the Shift key, what the remote session will type is P#&N and nothing else. The only way to get it working again is to fiddle with Shift and capital letters. Doing each capital individually and releasing Shift in between won't cause the issue, it's only when it's pressed and held for a few seconds. I could see how maybe this would be useful in some situations, but I'd love to be able to disable it.
