Forum Discussion

Cristiano_R's avatar
Cristiano_R
Active Contributor
2 months ago
Solved

Agent Updates – Versions Detected on Devices

Good morning,
I’ve noticed that our devices currently have three different agent versions installed:

1.25.0.856
1.26.0.1704
1.26.1.2050 (which appeared about two days ago)

The rollout of version 1.26.0.1704 seems to have started around 10 days ago, but it appears to have stalled and has not been applied to all PCs. Considering that approximately 90% of our devices are powered on 24/7, I would have expected a more consistent deployment.

Additionally, version 1.26.1.2050 has recently appeared, and I would like to understand whether this is part of a new official rollout or an early release for selected endpoints.

Could you please clarify how the agent update process is implemented?


Thank you in advance for your support.

Best regards, Crstiano

Resolve_MDM
  • KateG's avatar
    KateG
    2 months ago

    Hi Cristiano_R​ 

    Nice to see you. 

    When we release a new version of our applet, we gradually roll out the update to customer devices in phases. This process typically takes a few days to complete. However, in some cases, it may take longer if we encounter any issues that need to be addressed along the way. Thank you for your patience! 

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Cristiano_R​ 

    Nice to see you. 

    When we release a new version of our applet, we gradually roll out the update to customer devices in phases. This process typically takes a few days to complete. However, in some cases, it may take longer if we encounter any issues that need to be addressed along the way. Thank you for your patience!