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RDP choice not showing anymore
Hello, after the last update the RDP selection function seems to have disappearedSolvedCristiano_R2 months agoActive Contributor28Views0likes1CommentError on my dashboard
Hello, after the last update to the "Resolve Console Web version: v1.0.0-20250527132644" I noticed this on my dashboard:SolvedCristiano_R2 months agoActive Contributor31Views0likes2CommentsRDP session names not displayed
Good morning, I really appreciate the new feature to be able to choose the session to connect to in RDP, I tested it and everything works, the only strange thing is that when I try to connect I don't see the name of the sessions but this, I attach screenshot. Thanks, regards CristianoSolvedCristiano_R2 months agoActive Contributor41Views0likes1CommentLogMeIn Resolve HelpDesk - Backslashes being removed from tickets.
Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I need to reference multiple locations. Is there a setting I can change? Thank you for your help!Solvedueiwkk2 months agoActive Contributor56Views0likes5CommentsSync delete task for user
Hi, Not sure if anyone noticed it, but i tested users sync from Entra/Azure to Goto Organization and Admin panel And when new user is created - provision sends data about user to goto, and user is created But when i remove user from the "sync group" or even delete the user, and then try to sync, it says below on the action that has been processed. But on the Organization and Admin panel side user persists. And when i run the provision again in Entra, i see the delete task was actually sent to Goto, but nothing then was removed up there as i mentioned. And when i run the User sync in the Admin panel in goto afterwards, i see also that nothing changed Can anyone suggest what is going wrong in here?SolvedKirillOdinets3 months agoRegular Visitor78Views0likes6CommentsDesktop App not showing all Tenants
Hello, I can't use the app (Desktop version: 1.13.0.130) because it doesn't show all the Tenants (from the web app it does) or all the groups and consequently I don't see some PCs, do you have any idea how I can do it, I've already tried to install and reinstall the app (also deleting any remaining folders) but I can't find a solution. Thanks, regardsSolvedCristiano_R3 months agoActive Contributor55Views0likes6CommentsRemote Execution At Login
Is there a way to start a remote execution job when the user first logs into the computer and when the agent reports "online"? It would be less of a distraction for the user if the installation/job ran first thing before they start opening up programs and start working.SolvedNoname20254 months agoNew Member37Views0likes1CommentGo to resolve connection to Entra ID as Goto MDM
Hi, Is there possibility to sync users via connection to Entra ID same as it is done in goto MDM? I need a possibility to sync a list of my users so will be able to assign devices from inventory to correct users. Thanks for help!SolvedKirillOdinets6 months agoRegular Visitor94Views0likes4CommentsUnable to Verify Unattended Access after deployment
We have recently deployed the GoTo Resolve Unattended Access via our Intune Tenant. We have tested it out with other machines via Intune before mass deploying. All was working for test machines, remote connection, verifying devices in console etc. Since starting to deploy to all intune machines 700+ the first 100 were pushed into the devices tab in GoTo. The issue we faced is we are unable to verify any of the devices. Error we get is "Device Verification Failed" Has anyone else ran into this? We are licensed for 1200 Machines. We used the .MSI & Win32 Version 1.20.9.5687 working on uninstalling via Intune to see if reinstalling does anything.SolvedLoganY6 months agoActive Contributor89Views0likes3Comments
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