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Resolve not reverting back to the default printer after a remote support session
I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello, I hope you can assist please. How do we prevent a support session changing the remote machine default printer and not changing it back at the end of the session. Ideally we would like an agent template where the remote printer does not get changed. We have found an article relating to LogMeIn central - but cannot see anything relating to LogMeIn resolve and we are encountering this problem. https://community.logmein.com/discussions/central/remote-printing-does-not-put-back-the-correct-default-printer-after-disconnectio/300370 For LogMeIn Central, the fix seems to be in Host Preference -> Remote control -> Remote printing -> Uncheck enable remote printing. We don't have LogMeIn Central anymore. How is this done in LogMeIn resolve please as it is causing us operational issues where we connect and support users but windows does not change the printer back for the remote user from the resolve printer after the session ends. All help greatly appreciated Many thanks.SolvedGaryKe30 days agoNew Member89Views1like4CommentsNo download when trying to install Resolve
I'm having a similar or same problem. I'm trying to install GTR using the web link created from the site, but when navigating to the link a blank web page comes up and no download is triggered. We have tried it in different browsers with the same result. The server in question is Windows Server 2012.SolvedTiMidas2 months agoActive Contributor36Views0likes4CommentsHelpdesk Login Problem
Hi guys, We use the Helpdesk feature, but recently tickets can only be created via email. When trying to log in to the "helpdesk.me" site, the following message appears: We synchronize users with Microsoft 365 and also use it for login.SolvedBirkG3 months agoNew Member28Views0likes1CommentMS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?Solved108Views0likes5Comments- CarolynV73 months agoNew Member35Views0likes1Comment
Agent Updates – Versions Detected on Devices
Good morning, I’ve noticed that our devices currently have three different agent versions installed: 1.25.0.856 1.26.0.1704 1.26.1.2050 (which appeared about two days ago) The rollout of version 1.26.0.1704 seems to have started around 10 days ago, but it appears to have stalled and has not been applied to all PCs. Considering that approximately 90% of our devices are powered on 24/7, I would have expected a more consistent deployment. Additionally, version 1.26.1.2050 has recently appeared, and I would like to understand whether this is part of a new official rollout or an early release for selected endpoints. Could you please clarify how the agent update process is implemented? Thank you in advance for your support. Best regards, CrstianoSolvedCristiano_R3 months agoActive Contributor39Views0likes1CommentFile Manager and Terminal Session History?
Is it possible to get a report of Agents using File Manager or Terminal Sessions on devices? The reason for the question is that we have around 12 executives that I would like to add to our Devices. The concern from management is knowing if someone attached to an executives device without their knowledge or consent and possibly copying files from the device without authorization. I know we can isolate the devices into Groups and then control which agents can access the Group but they'd like some reporting on File Manager and Terminal sessions. Thanks - BillSolvedbill_AZ3 months agoActive Contributor24Views0likes3CommentsSome anti-virus software is flagging version 1.26.0.1704 of Resolve
Hello, the agent update from version 1.25.0.856 to version 1.26.0.1704, is reported by some antivirus and almost blocked, in my case with Kaspersky antivirus, this had never occurred with previous versions, result, agent update blocked.... Any ideas about this?SolvedCristiano_R4 months agoActive Contributor95Views0likes3Comments
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