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MS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?Solved95Views0likes5Comments- CarolynV72 months agoNew Member22Views0likes1Comment
Agent Updates – Versions Detected on Devices
Good morning, I’ve noticed that our devices currently have three different agent versions installed: 1.25.0.856 1.26.0.1704 1.26.1.2050 (which appeared about two days ago) The rollout of version 1.26.0.1704 seems to have started around 10 days ago, but it appears to have stalled and has not been applied to all PCs. Considering that approximately 90% of our devices are powered on 24/7, I would have expected a more consistent deployment. Additionally, version 1.26.1.2050 has recently appeared, and I would like to understand whether this is part of a new official rollout or an early release for selected endpoints. Could you please clarify how the agent update process is implemented? Thank you in advance for your support. Best regards, CrstianoSolvedCristiano_R2 months agoActive Contributor34Views0likes1CommentFile Manager and Terminal Session History?
Is it possible to get a report of Agents using File Manager or Terminal Sessions on devices? The reason for the question is that we have around 12 executives that I would like to add to our Devices. The concern from management is knowing if someone attached to an executives device without their knowledge or consent and possibly copying files from the device without authorization. I know we can isolate the devices into Groups and then control which agents can access the Group but they'd like some reporting on File Manager and Terminal sessions. Thanks - BillSolvedbill_AZ2 months agoActive Contributor17Views0likes3CommentsSome anti-virus software is flagging version 1.26.0.1704 of Resolve
Hello, the agent update from version 1.25.0.856 to version 1.26.0.1704, is reported by some antivirus and almost blocked, in my case with Kaspersky antivirus, this had never occurred with previous versions, result, agent update blocked.... Any ideas about this?SolvedCristiano_R2 months agoActive Contributor86Views0likes3CommentsChange support name
Good morning, maybe someone can help me, I can't find the section to change the name in remote support (see screenshot), at the moment my name appears "Cristiano" but I would like to be able to change it with name and surname + name + company name, this to always be recognized uniquely by the customer, given the many scams that go around with support. Any ideas?, thanks greetings from a warm ItalySolvedCristiano_R2 months agoActive Contributor62Views0likes4CommentsRDP choice not showing anymore
Hello, after the last update the RDP selection function seems to have disappearedSolvedCristiano_R3 months agoActive Contributor39Views0likes1CommentError on my dashboard
Hello, after the last update to the "Resolve Console Web version: v1.0.0-20250527132644" I noticed this on my dashboard:SolvedCristiano_R3 months agoActive Contributor34Views0likes2Comments
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