Resolve Discussions

Ask fellow LogMeIn Resolve users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.223 Posts

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Go to resolve connection to Entra ID as Goto MDM
Hi, Is there possibility to sync users via connection to Entra ID same as it is done in goto MDM? I need a possibility to sync a list of my users so will be able to assign devices from inventory to correct users. Thanks for help!
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KirillOdinets
Regular Visitor
3 months ago
80Views
0likes
4Comments
Unable to Verify Unattended Access after deployment
We have recently deployed the GoTo Resolve Unattended Access via our Intune Tenant. We have tested it out with other machines via Intune before mass deploying. All was working for test machines, remote connection, verifying devices in console etc. Since starting to deploy to all intune machines 700+ the first 100 were pushed into the devices tab in GoTo. The issue we faced is we are unable to verify any of the devices. Error we get is "Device Verification Failed" Has anyone else ran into this? We are licensed for 1200 Machines. We used the .MSI & Win32 Version 1.20.9.5687 working on uninstalling via Intune to see if reinstalling does anything.
Solved
LoganY
Active Contributor
3 months ago
67Views
0likes
3Comments
Alert notices
Sorry if this has been covered already, but I'm not clear after watching the video on how you are supposed to know that a device has triggered an alert- if you have NOT chosen to get email notifications? I tried setting up an Alert so I would be notified when certain devices come online by using the Connection status Alert, but that seems to only engage when a device goes offline. Next, I tried setting an Alert when the Winlogon.exe process starts. That MAY be working, but I'm not seeing anything on the screen to "alert me to the Alert"! Guide me, someone please!
Solved
DustyD
Active Contributor
3 months ago
36Views
0likes
1Comment
GoTo Resolve: How to install instant support exe for standard user?
Hello, We are new to GoTo Resolve. We are testing the instant support with the URL to user (via Teams), the application (exe) downloads, but the standard domain user is prompted for elevated privilege to complete install. Being remote, we do not have access to the elevation prompt and not on a Teams screenshare either. Is there a workaround for this, without enabling a local admin account? Thanks, romatlo
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romatlo
New Member
4 months ago
74Views
0likes
2Comments
GoTo Resolve: Is there an admin "backstage" connection context?
Hello, I am new to GoTo Resolve. We are moving away from Connectwise Automate. But, Connectwise has a very useful backstage that opens a limited GUI without user consent or awareness to run basic Windows functions like a terminal or even Computer Management to reset a local administrator password. I see there is a Remote Terminal option, but is there a comparable "backstage" option like Connectwise or even Kasaya? Thanks, romatlo
Solved
romatlo
New Member
4 months ago
37Views
0likes
1Comment
Compatible with 24H2?
Wondering if anyone has been using this with 24H2. Just set up a new system which has Win11 24H2 and about every 30-60 seconds of a remote session the screen locks, or it just disconnects GoTo and won't reconnect until getting on the system and unlocking it there (shows as offline until this is done, even though it's not offline - using wired network connection). At this point I don't know if this is some sort of setting with the system and it's auto-locking when no one is physically present (but every setting I've found that might involve this is such that it SHOULDN'T be doing this) or if this is a bug involving 24H2 (which apparently this latest update has its own slew of problems). I even reset the OS, and first thing after that reinstalled GoTo only to have the exact same thing happen. Have checked power settings (system shouldn't be trying to sleep), lock screen settings, dynamic lock settings seems to require a connected mobile device so shouldn't be active without one, group policy settings (can find nothing applicable), BIOS settings (also can't find anything applicable), was wondering about Dell ExpressSign-In but that seems to be only on one specific model which this isn't. Frankly I'm stumped and have spent two days so far trying to figure out why this is happening on this one new device. edit: this may have been caused by Dell Optimizer. Even though the presence settings were turned off, the feature was still enabled, and after disabling that through the Dell software, so far so good.
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TimothyD
Active Contributor
5 months ago
72Views
0likes
2Comments
Best practices for reinstalling OS to keep GoTo Data?
Wondering what best practices if any there may be when you need to wipe a device and reinstall, with how to keep all the data that was added to the inventory/device in GoTo Resolve. It seems like the only way to do it is to delete both the "old" device and inventory records, and when GoTo is reinstalled on the device to then use that new one to sync and manually add back all the custom info that was entered before (requiring it to be copied down before deleting). I do know if multiple "devices" exist, it will only cause a sync error and there doesn't appear to be a way to manually connect an inventory record to a device record. Trying to come up with the best method for when we need to do this besides writing everything down (copying text) and then deleting both entries out of GoTo only to add all that info back once the device is reset and reinstalled.
Solved
TimothyD
Active Contributor
5 months ago
42Views
0likes
1Comment
Inventory "Red" dot and Red text
What does the Red dot and red text indicate on an Inventory item in GoTo Resolve > Inventory?
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SenaAk
New Member
5 months ago
27Views
0likes
1Comment
Windows Defender Smartscreen is blocking GoToResolve
Our clients are getting a huge red splash-screen "Microsoft Defender Smartscreen has blocked this unsafe content." when trying to navigate to helpdesk.me. Do we have an alternative route that MS Defender won't block and accuse of phishing and tricking people out of their credit card info? Edit: Seems to be related to the new Edge browser version, as Chrome still works.
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SyntecRyan
Active Contributor
5 months ago
125Views
0likes
2Comments
How to export devices (not inventory)?
I'm still pretty new to GTR, and trying to see if it's possible to export the device list. According to How can I export Devices? - GoTo Resolve Support (last updated 2023) it should be possible via a three-dot button in the upper right, however that button does not exist for me: (the gear button only has settings for the below table, to hide/show various columns) I can export from inventory, but we've got a mismatch between devices and inventory and the console won't tell us why, so was hoping to export the two and compare.
Solved
TimothyD
Active Contributor
6 months ago
35Views
0likes
1Comment

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