Forum Discussion

Oluwadizzle's avatar
Oluwadizzle
Active Contributor
2 months ago

Hide Session History

Hi All,

Is there any way the session history in helpdesk can be hidden when a ticket is open. We have other departments using Resolve for ticketing and don't think it's ideal for them to see the 'Session History' option and add sessions to their ticket. I have disabled all support permissions for these agents but they still see the session history, see below.

Also clicking on any of the below option does nothing so not sure why it is being displayed 

Any ideas would be really appreciated.

Thanks 

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Oluwadizzle, welcome to the community.

     

    I am checking to see if there are any options available, if there are none I will move this to the Community Ideas board so it can be considered for a future update.