I'm suddenly having the same issue. I am on the Trial Version, but it was working fine for months and now suddenly won't work. I'm still evaluating if I want to use this for my primary remote connection tool, but I'm not sure it will work out. May have to go back to TeamViewer.
Hi hyanaga, welcome to the community.
I moved your post from the GoToAssist community as you are using GoTo Resolve. Can you please provide some more details about what you are experiencing?
Thank you. I am on the Free Version, but it's been working fine. I am logging into my client's server, I don't know their Windows Server version but it is recent.
I don't have an Admin mode icon, I don't have an icon forthe Ctrl Alt Delete on the toolbar either. It's like all of the remote features are turned off. Do you no longer offer the Free version? My account still says that this feature is supposed to work.
Both buttons should be displayed when you connect to any of your 5 Pro devices. If you are using attended support sessions be sure to check the boxes displayed so that the client grants you admin access at the start of the session.
