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Forum Discussion

hyanaga's avatar
hyanaga
Active Contributor
3 years ago
Solved

CTRL ALT DEL not working

I'm suddenly having the same issue.  I am on the Trial Version, but it was working fine for months and now suddenly won't work.  I'm still evaluating if I want to use this for my primary remote conne...
  • GoTo_Robi's avatar
    GoTo_Robi
    3 years ago

    Hi hyanaga 

    The fix to allow all functionalities during a session went live last week.

    Sorry for the inconvenience.

    Br,

    Robi

hyanaga's avatar
hyanaga
Active Contributor
3 years ago

Thank you.  I am on the Free Version, but it's been working fine.  I am logging into my client's server, I don't know their Windows Server version but it is recent. 

 

I don't have an Admin mode icon, I don't have an icon forthe Ctrl Alt Delete on the toolbar either.  It's like all of the remote features are turned off.  Do you no longer offer the Free version?  My account still says that this feature is supposed to work.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Both buttons should be displayed when you connect to any of your 5 Pro devices. If you are using attended support sessions be sure to check the boxes displayed so that the client grants you admin access at the start of the session.

 

 

  • hyanaga's avatar
    hyanaga
    Active Contributor
    3 years ago

    I am connecting to one of my Pro devices.  The buttons are not there.  Thanks.