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dmgore's avatar
dmgore
Active Contributor
2 months ago

Mobile support on Android 15 not connecting

Trying to support some Samsung tablets that are on the MDM with the mobile support.  I have provided the key and the user has entered it into the app.   They accept the connection and the tablet says that it is connected.  

The user's screen:

My support screen shows this:

 

This is as far as it gets.  I have eliminated network by using cell hot spot on both devices.   I have had another user in our group try with a different tablet with same outcome.

Any ideas?  

 

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi dmgore​ nice to see you, and I'm sorry to hear this. It's difficult to say what's happening.  

    I've created a support ticket for you and someone will be in contact to gather more details so we can look into what is causing this issue.

    If you have any other questions or concerns, please let me know.