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Solved
CTRL ALT DEL not working
I'm suddenly having the same issue. I am on the Trial Version, but it was working fine for months and now suddenly won't work. I'm still evaluating if I want to use this for my primary remote conne...
Hi hyanaga, welcome to the community.
I moved your post from the GoToAssist community as you are using GoTo Resolve. Can you please provide some more details about what you are experiencing?
- How often are you unable to send a Ctrl+Alt+delete?
- What versions of Windows were the client computers you were connected to running?
- When you were unable to send a Ctrl+Alt+Delete did you check to see if you were in Admin Mode?
Thank you. I am on the Free Version, but it's been working fine. I am logging into my client's server, I don't know their Windows Server version but it is recent.
I don't have an Admin mode icon, I don't have an icon forthe Ctrl Alt Delete on the toolbar either. It's like all of the remote features are turned off. Do you no longer offer the Free version? My account still says that this feature is supposed to work.
Hi hyanaga
Sorry for the late reply.
It is a bug that you don't see some icons during your connection to a pre-deployed device.
The fix is on the way and will be included in the next release in a few days.
Sorry for the inconvenience.
Br,
Robi
Both buttons should be displayed when you connect to any of your 5 Pro devices. If you are using attended support sessions be sure to check the boxes displayed so that the client grants you admin access at the start of the session.
I am connecting to one of my Pro devices. The buttons are not there. Thanks.
