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Forum Discussion

hyanaga's avatar
hyanaga
Active Contributor
3 years ago
Solved

CTRL ALT DEL not working

I'm suddenly having the same issue.  I am on the Trial Version, but it was working fine for months and now suddenly won't work.  I'm still evaluating if I want to use this for my primary remote conne...
  • GoTo_Robi's avatar
    GoTo_Robi
    3 years ago

    Hi hyanaga 

    The fix to allow all functionalities during a session went live last week.

    Sorry for the inconvenience.

    Br,

    Robi

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Both buttons should be displayed when you connect to any of your 5 Pro devices. If you are using attended support sessions be sure to check the boxes displayed so that the client grants you admin access at the start of the session.

 

 

hyanaga's avatar
hyanaga
Active Contributor
3 years ago

I am connecting to one of my Pro devices.  The buttons are not there.  Thanks.