Sessions flickering when just viewing
My team and I have been experiencing issues where when accessing any PC in the company, unattended or attended, the session seems to flicker a LOT. It seems to only happen when you aren't actively clicking in the session when the session turns black and white then it flickers. Is there a way to stop this? It happens on EVERY PC so it can't just be a graphic driver issue.Solved2.8KViews1like7CommentsGoTo Resolve desktop app on MacOS does not open
I've just created a GoTo Resolve account, added devices, and downloaded the desktop app for Windows and Mac. The Windows app works fine, but the Mac app will not finish loading. It shows I'm signed in, but then just hangs with a blank app frame and the pulsing GoTo logo in the middle. I've tried redownloading, uninstalling and reinstalling, rebooting between attempts, but with no change in results. I'm running Mac OS Ventura 13.0.1 on a MacBook Pro with Intel cpu, 32gb RAM, plenty of hard drive space. Tech support seems puzzled about it. Any help? I can let go of the desktop app since Resolve will work from a browser, but???Solved2.7KViews0likes2CommentsTransferring files to a client from a network drive not working
When we try to transfer a file from a network drive (full access, on a domain) via GoToResolve to a customer, it doesn't send after we click download on their end. It just sits with a grey bar. We are in admin mode and have file access in GoToResolve. Happens from either the web portal or local install of GoToResolve. It did work in GoToAssist Corporate just fine but our license for that has expired so we either need this resolved or we will have to look elsewhere for support tools.638Views1like0CommentsOkta Integration/Single Sign On
Hello, We are migrating from GoTo Assist to GoTo Resolve, we already have the Okta SSO workflow built out for Assist, but it appears that the Resolve documentation is not full parody. Is there any plans to build out the workflow to be the same or better? There is also no documentation regarding a GoTo Resolve Child App in the Okta documentation found herehttps://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-LogMeIn-Parent.html1.5KViews0likes4CommentsSharing a Remote Session
We had a situation yesterday where I needed to share a GoToResolve session during a Microsoft Teams meeting. However, whenever I shared the screen (I have a dual screen setup) then the participants in meeting couldn't see the remote session as the screen just hung for them on the last image prior to sharing. In the end I had to go back to using GTA to share the remote screen which worked perfectly. Is there a way to get around this issue?870Views0likes1Comment