Forum Discussion

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
23 days ago
Solved

LogMeIn Resolve Desktop Console Logging Me Out Of Connected Remote Sessions

I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit.  I multitask a lo...
Remote Support
  • KateG's avatar
    KateG
    17 days ago

    JodiAliceRecep​ I'm confirming this is now resolved. 

    Thanks again for your report! 

Cristiano_R's avatar
Cristiano_R
Contributor
17 days ago

Hi,
How can we update the desktop console? It doesn't offer updates. Thanks.

KateG's avatar
KateG
GoTo Manager
17 days ago

Cristiano_R​ It should update automatically, are you having this issue? 

  • Cristiano_R's avatar
    Cristiano_R
    Contributor
    16 days ago

    Hi Kate,


    Yes, it's not updating. This is my version right now.

     

    • KateG's avatar
      KateG
      GoTo Manager
      16 days ago

      Cristiano_R​ 

      Can you try in the console, click the profile icon at the top right corner, and select "Download for desktop" to get the latest version of the agent.

      Can you let me know if you are you experiencing issues with Resolve logging off in remote sessions? 

      • Cristiano_R's avatar
        Cristiano_R
        Contributor
        16 days ago

        Good morning Kate,

        I actually already did this yesterday, I just did it, it offers to edit, delete, or repair, the version is still 1.15.0.43, to which version should 1.15.xx be updated?