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ewhitlow
9 months agoNew Contributor
Status:
Reviewed by moderator
Viewing Support Sessions from Other Agents
It would be beneficial for agents with the Member role to have visibility into support sessions linked to a ticket they are working on, even if the sessions were attached by another agent. This access would remain private, as agents would only be able to view sessions that were specifically linked to the ticket.
1 Comment
- GlennD6 months agoGoTo ManagerStatus changed:NewtoReviewed by moderator