Helpdesk Filters for Session History

When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended sessions from the list, ensuring only Attended sessions are displayed, would enhance usability. Implementing these features would significantly improve efficiency and user experience. This would also prevent users who only use Instant support and helpdesk from having to see other agents unattended sessions listed.