Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 Posts

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Ideas

Improve file/directory transfer capability and UI
We extensively use File / Directory Transfer and the files and Directories are different for the different calls. 1) The "Process" is overcomplicated, NOT intuitive, NOT user-friendly and NOT produ...
m3700
Active Contributor
3 years ago6 unread comments
Accepted
Remote Support
Unattended Support
1.9KViews
16likes
6Comments
Invite Another Agent to Unattended Session
I would like to request a feature for GoToResolve that we had in GoToAssist. We need the ability to invite other agents into a support remote control session on a regular basis with our company unatt...
dcovey
Active Contributor
4 years ago5 unread comments
Delivered
Unattended Support
1.8KViews
16likes
5Comments
Patch Management - add the ability to ignore or disable specific Windows updates
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS upda...
JacobJustice
Active Contributor
2 years ago6 unread comments
Investigating
Device Console
811Views
14likes
6Comments
Make Filters Persistent
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue why thi...
Will_BEC1
Active Contributor
2 years ago2 unread comments
Accepted
Ticketing
401Views
12likes
2Comments
Clipboard Sync should be a user preference setting
It would be very helpful if the Clipboard Sync setting was configurable and saved with user preferences.
GaryWiney
Active Contributor
3 years ago3 unread comments
Reviewed by moderator
Unattended Support
432Views
12likes
3Comments
We want to be able to delete Remote Execution Jobs
Please implement an option for us to be able to delete one-time and re-occurring jobs that we won't be needing anymore.
CS_HelpDesk
GoTo Contributor
2 years ago1 unread comment
New
Administration
459Views
11likes
1Comment
Require Password to uninstall Unattended access app
Hello, Would it be possible to add a password to prevent uninstalling unattented support application ? Thanks. PreMedoc
PreMedoc
Active Contributor
3 years ago1 unread comment
Accepted
Unattended Support
518Views
11likes
1Comment
Run Execution and Windows Updates once online
When creating a remote execution job and running it, the devices that are offline fail. There should be a selection box to have the offline devices run the execution the next time they are online. ...
pbartholomew
Active Contributor
2 years ago1 unread comment
Reviewed by moderator
Device Groups
285Views
9likes
1Comment
Keep sorting format on HelpDesk
Would like a way to be able to keep a view in Helpdesk. Would be a nice feature to be able to come out of editing a ticket and not have to switch back to 100 per page and sort by "Assigned To" ever ...
efanning
Active Contributor
3 years ago4 unread comments
Delivered
Ticketing
1.1KViews
9likes
4Comments
Wiki Page
It would be nice to have a wiki page where we can write articles with pictures for customers to use for self -help. It would be even better if as a customer was typing their subject/issue/category ...
pbartholomew
Active Contributor
3 years ago2 unread comments
Reviewed by moderator
Miscellaneous
552Views
8likes
2Comments

Featured Content

GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 IdeasLatest Activity: 11 days ago

Tags

Ticketing38 Topics
Remote Support37 Topics
Unattended Support30 Topics
Device Console19 Topics
Reporting12 Topics
Device Groups11 Topics
Administration11 Topics
Customization9 Topics
Miscellaneous7 Topics
Inventory7 Topics
Helpline3 Topics
User Groups2 Topics
Resolve RMM2 Topics
API1 Topic
resolve mdm1 Topic