dcovey's avatar
dcovey
Active Contributor
2 years ago
Status:
New

Invite Another Agent to Unattended Session

I would like to request a feature for GoToResolve that we had in GoToAssist. We need the ability to invite other agents into a support remote control session on a regular basis with our company unattended devices. There currently is no way for us to get the session ID to share with the other agents so they can enter it in the Support tab under Collaborate with Others. The only way to have a session with a discoverable session ID is to have the end user start a manual session. This is a deal breaker for us. As the help desk manager and tier 3 support agent, I need the junior techs to invite me to sessions. Is there any development being done to bring this capability to this new product.

Unattended Support
  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago
    Status changed:
    Investigating
    to
    Accepted

    Hi dcovey ,

    Thanks for sending your feature requests. 

    We have this item on the roadmap. I don't have a timeline yet, but we will keep this ticket updated with the status.

    Br,

    Robi

  • dcovey's avatar
    dcovey
    Active Contributor
    2 years ago

    This feature is still highly desirable.  Can someone from GoTo please see if it is on the roadmap?

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago
    Status changed:
    Accepted
    to
    New

    Hi dcovey ,

    Sorry for the late reply. It is on the roadmap.

    We are targeting eof Q2, early Q3. We will keep you informed when we know more exact timeline.