Call Volume Reports for Past 30 days sorted by hours of the day
We would like to be able to get a report that shows call volume (call over time) by the hour for the past 30days. You are able to see this for a single day however you are not able to see this for the past week to 30days. It would be great to be able to see this information to know what hours of the day we are receiving higher call volumes, but would like it to be looked at for a larger span of time than just a single day.
Voicemail Reports
I may have suggested this before, but I've had some customers recently ask me for a voicemail report (full, number of messages, etc.). They are looking for a report that lists all users and their voicemail box status. As far as I know, the only way to get that is by manually logging in to each user' mail box or desktop app. Something like the image below. Hopefully this can be added. If it's already available, I don't know where to find it. Thanks!
Forced = Forced
So the Supervisor Interface when user is paused says Forced but GoTo 0.574.0 4.12.2 user interface shows user as Away. Now we don't want users using Away as an option so Forced was perfect. Now all of our users have been using Away which we don't want as a selection status. How about we keep Forced as is and change the user interface back to it so that users don't think it is an away from desk function. Forced stays Forced initiative.
Spam and Fraud call protection enhancements
We need some call spam and Fraud protections and blocklists. There should be a way to see known spam call lists. There are a lot of spoofed numbers that are robocalls and they need to block or have a way to block unconfirmed calls. one way to validate calls is to confirm that a call matches the incoming number that is calling it is does not match do not allow it thru.Call history in app
I would like to see a list of all calls that come in and Ring to a ring group and if it was missed and went to voicemail of not. The current issue we see is that if a call comes in to the ring group the folks part of that ring group cannot tell what came in and what was or was not answered.
