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Two new GoTo Connect Features Launched in June: AI Receptionist Language & Accent Support, and GoTo Mobile Contact Center Agent Access
2 MIN READ We’re excited to announce two major updates that're now live: AI Receptionist Language & Accent Support and GoTo Mobile: CC Agent Support. Read on for details about how these features could unlock ne...
Recent Discussions
Sync contacts with another CRM via API
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would trigger an API call to the external CRM to create a new lead (using its “Leads” endpoint). We’d also like to link the contact in GoTo so users can open the corresponding CRM record directly — similar to how the Salesforce integration works. I understand it’s not possible to render a custom button in the interface, but I could store the CRM link in a custom field within the GoTo contact. Is there currently any way to achieve this through GoTo’s public APIs or webhooks? Thanks in advance!
GoTo Mobile App - Delay on incoming calls
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15 seconds later. I don't know that it's a consistent amount of delay each time a call comes in when I'm working from home and exclusively using the GoTo app to answer calls, but I've missed a decent number of calls due to it. Sometimes it will show up on our desk phone immediately, and then 10-15 seonds later it'll show up on our app, and sometimes it only shows up on the GoTo app for a split-second and then shows up as a missed call (or doesn't show up at all) and then we click on the GoTo app and then it shows up as a missed call. I'm not sure that it's a known issue, but has anyone else had this same issue?
Favorites missing, wont load
Good afternoon, My favorites list does not load or appear on my desktop app for windows 11 or in chrome browser for softphone use. Im running Version 4.16.0 and have not made any changes to app or account. i have restarted computer, logged out and back in. it also will not load the company contacts either. any assistance on this?
Caller ID while on the phone.
Hi I have a customer who says their phones don't show caller ID while they're on the phone. I just tested it myself and noticed it does the same for me. Is there a setting we can change? I could have swore that the phones used to show caller ID when I was on the phone. Thanks for anyone's help.Any audio alerts for incoming call after number of rings?
Trying to find out if there Goto features to help with this situation: retail sales counter with multiple shared phones, when an incoming call is not answered after 8 rings the agents are hoping the yealink phones can change to a faster / more urgent ringtone.
GoTo Mobile App: Delayed Ringing or Doesn't Ring At All
We primarily utilize Yealink phones in our GoTo Connect setup, but we've encouraged our users to also use the GoTo Mobile app for answering calls to their lines when away from their desks or working remotely. There is a problem however where calls will not consistently show up as ringing in the GoTo Mobile App on cell phones. There is often a delay, and sometimes that delay is so long that the GoTo Mobile App doesn't ring at all and the call is missed. There is no delay on the desk phone, and there is no delay on the GoTo Desktop app, it's just the mobile app that operates inconsistently and often has a variable delay before it rings to the point where it might not ring at all because the delay was too long. It seems to be worse on some peoples' phones than others. Uninstalling and reinstalling the mobile app doesn't seem to have any effect. What's going on here? What can be done about this? At the moment, we can't really rely on the mobile app for answering calls which poses some serious issues for us since we've set up systems that rely on the ability to answer calls via the mobile app.
What's New?
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