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Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.
Sending SMS is SPAM?
Very new user of Goto. I own and operate a small landscaping business. I just need a professional phone number different than my personal number. I need to call customers, partners, suppliers, and prospects. I also need to send SMS to my customers and to prospective customers. I always send messages that I write on my phone keyboard, letter by letter, to one person at a time. I know the people I send messages to. I am trying to comply with any regulations. I have updated my website with the necessary information. It has been approved, I am told. So in theory I am allowed to use the phone number that I'm paying for, to send SMS. Unfortunately, I can't. It looks like I can send a "Fax". But there s no way to send or receive a text message. Can anyone help me? Obviously I do need to send text messages to communicate with my customers who ask me for help and to give them estimates and to fix their yards. Why am I prevented from sending legitimate communications to my customers that I serve with hard work, while I have, seemingly, complied with the regulation? Meanwhile, I still get robocalls, scams and spams on my phone number day in day out. I'm sorry if my tone is a bit off but I am frustrated as I ve been dealing with this issue for a month now and my business is suffering. I have finally got the attention of someone in support and they are trying to solve the issue. But so far, no luck. I need some help. And I would also be interested in understanding the reasons why I cannot use my phone number. If anyone out there has some clues, I would love to hear it.
Dial Plan Inspector/Insights
Can someone please explain the Insights within the dial plans? I read "Call Timed Out" as it went thru the alotted time for that node, but no one answered. For "Node completed successfully", I see it as someone answered the call during that node. Please let me know as I am clearly oblivious!!
Isolated Group
Hello. We have a Goto Connect Standard PBX with 100 extensions. For a branch office, I need to create a completely isolated group of extensions, that is: the extensions in the group only communicate with each other and receive and make external calls. This way, there will be an independent number and URA for the group. This isolated group will consist of 20 extensions. I have SuperAdmin rights, but I can't find the features to configure the group and extensions.GOTO CALL REPORTS
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities. Our Field Leadership has asked us in IT Services to build the following GoTo report capabilities: Call Reports by User Group Filters vs the current Agent name only Filter. More than 20 Agents Max within the Reports Filters. Automated / Scheduled Call Reports: We ran a test of 1 week's call report data and then scheduled same output using the "Schedule Report" process. Unfortunately, the data [Same Agents and Time Delta] were not even close... the scheduled report indicated that one Agent handled twice the Calls of her entire Branch. -Michael Neiger IT Director, Care Advantage, Inc Richmond, VA
Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.
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