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[Salesforce] Click to Call - Call Log didn't Create Randomly
Hi Everyone, I am seeking some helps for troubleshooting the issue "The call log didn't create randomly once the call ends in Salesforce". If this not the right place for this topic, please help me move it to the right place. I am looking for the GoTo Integration support in Salesforce, this is the free managed package. I didn't know what cause the issue, since it happens randomly, not all the user are having the issue, only a few on some of the lead records. The settings in Salesforce for Goto are the same, and we have checked with the IT department for the settings in Goto user account. No more we can do on the configuration part, I need some help for this. I have tried to sent the email to support@logmein.com, that I found on AppExchange where the place downloads this app, but this email is not monitored anymore. Welcome to any ideas and tips how I can solve this issue. Thank you! RaymondRayGan2 days agoNew Member31Views0likes4CommentsError: Something Bad happened?
I'm having trouble configuring a desk phone and assigning an extension to a new user... I know the phone can get to the internet, and they are all on a dedicated VLAN, but the admin console shows the phone as unavailable, with error messages happening sporadically. It was able to connect and sync once, and never again from there. I am factory resetting the phone now. As for the assignment of an extension I get a message that the request is malformed... tried on Edge, Safari, and on a Mac and Windows. Same issue. Anyone know if there is a fix? Not much info to go off of based on the error message... Or is this on the GoTo side? It's kinda driving me nuts.alexnuno4 days agoActive Contributor27Views0likes2CommentsAgent Availability Export
The agent availability export has two columns backwards. Column "P" - Contact Participant Name shows the phone number and not the caller name, while Column "Q" - Contact Participant Value shows the participant name and not the phone number.jstrittmatter4 days agoActive Contributor19Views0likes1CommentAPI To Retrieve All Call Activity For An Organization
We need to export records of all the calls made in an organization on a daily basis for our BI system to cross-reference the records with other related data sources. So far, I can only find an API method to retrieve all the users who had call activity on a particular day, and then I need to query each user's details individually. This data is available through reports for both SMS and Call activity, so why is it not available through the API?Solvedjp-silverassist11 days agoNew Member41Views0likes2CommentsHave you registered your number for texting yet?
Hi everyone, Just a reminder that there is a new government-mandated regulation to protect consumers (your customers) from spam texts. Mobile carriers in the U.S. and Canada that deliver SMS traffic must now register with The Campaign Registry (TCR). Registration is required to ensure SMS delivery for U.S. phone numbers. December 1st 2024 is the proposed cut off date, if you are not registered by this date the Carriers may choose not to deliver your SMS messages. We have a detailed support article to help guide you through the process here: What is the new regulation?GlennD11 days agoGoTo Manager14Views0likes0CommentsConfigure Sidecar Buttons for Multiple Devices
Hi, I am unsing a Yealink T58A with the EXP50 dailer expansion. In the GoTo Connect Device Settings -> Button Configuration -> Sidecar1 panel, I can configure a single device's EXP50 speed dial with pressence. I would like to apply a single configuration to all devices. Is this possible in the GoTo Connect web console?jessethepro11 days agoNew Member28Views0likes1CommentAuto Hang up phones when another call comes in.
Any know the fix for this issue? I have users calling out to customers they are in a ring group, while they are making a call if someone else calls that ring group that out going call gets hung up on and the newest call notification is shown. Seems like a tricky notification setting.Bradyhed102 months agoActive Contributor99Views0likes1CommentStatus questions - Available when logged out & Away allows calls to ring through
Hello, We are very new to GoTo Connect. We've discovered a couple of oddities and I am wondering if there are work arounds. I've looked through the admin portal and combed the help sections online, even reached to our Onboarding contact, but I don't see a fix, explanation or workaround. Maybe I just missed it. Using the Teams plug-in, the status will be available (green) even though the user has closed Teams, quit both the Teams and GoTo for Teams plugin app within the Windows 10 System Tray. Shouldn't it show the status as offline? A user chose an Away status so she could go to lunch, but calls rang through. Seems like Away status would go straight to voicemail. I gave Kudos to one of the other discussions/suggestions about overriding the "Calendar Event" status. We rely heavily on the phone statuses to know who is online and who is not. Specially with everyone's hybrid schedules. Thank you.ksmethers2 months agoActive Contributor177Views0likes5CommentsDisable follow-up on Resolve
Hello all! Thanks in Advance. We have many members getting upset about the automatic follow-up text when we RESOLVE a text thread connected to an issue. Some of our Members text us several times a day. When the Nerds resolve a thread, the system sends a follow-up asking for a rating of 1 thumbs up or 2 thumbs down. Where do I turn this off?!?!?! Thanks! Leoleonardknight2 months agoNew Member74Views0likes1Comment