Recent Discussions
No number shown of incoming calls when diverted to voicemail
Hi, I set up an out of hours voicemail message for our organisation and when doing a check to see that it works, we found that there is no record left of the incoming call. We need a record of those calls so that we can follow up when we open. Can someone please advise if there is a way of recording the out of office incoming phone numbers? Thanks.FAWNA3 days agoNew Member18Views0likes1CommentVoicemail
We have clients that let us know that it is not really possible to leave a voicemail if someone is actively using the line already, because our staff member is on the phone with someone or someone else is trying to leave a message. I think it can get pretty frustrating for clients because the line is always coming up as “busy” and they are unable to leave a message. Is thereany way around this? I know typically with our regular work lines someone can leave a message if you are not available, even if you are on another call.Nickerkr5 days agoNew Member19Views0likes1CommentNew Call Reports in Analytics compared to Phone Number Activity Calls Report
When I run the Calls Report from Analytics, previous week, ungrouped and filtered by the phone number assigned to a queue, the number of outbound calls is less for the same period in the old Calls Report, Phone Number Activity. Why is there a difference?jstrittmatter7 days agoActive Contributor23Views0likes1CommentReporting seems incorrect
Why do the missed ring attempts on the agent performance report not reflect properly on the call reports? Has anyone else noticed this? For example one user on the performance report shows 3 missed ring attempts but then when i go to the call reports and look for the calls with disposition of No Answer from User, the # do not match. Or are they not the same thing?tbarlo12 days agoNew Member29Views0likes1CommentA Billing Question: 3 licenses?
I manage a small office (2 people). We planned to have a 2-user system with 2 GoTo connect licenses. We got a Yealink cordless DECT system. I configured it with the help of GoTo support (who wasgreat, by the way!), but now when I look at my admin console, it says that I have 3 (not two) licenses in use. I opened a support ticket, and was told by someone at GoTo that the base station would - in fact - require a third license. Well, that's a problem for me, because if I have to pay for three licenses, I'm payingmore to GoTo Connect each month than I was to my previous provider. Is this really true? Do I have to license the DECT base stationand every handset? That's not gonna work for me at all.ScottDarth12 days agoNew Member36Views0likes1Commenttext to speech recording sounds British when United States/English is selected
Just noticed this today. When trying to add a text to speech recording in the Audio Library, the US English AI voices for Seraphina and Vivienne are sounding like a mix of US and UK accents. For example, this text "Hello! and thank you for calling! Your call is very important to us." The "Hello", "calling", and "call" are all pronounced with a British accent whether I choose English/United States or Auto-Detect. Can this be corrected? Thanks!mstrehler14 days agoActive Contributor28Views0likes2CommentsUpdate to Yealink phone to display DND status of another extension?
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this feature is still being pursued for Yealink phones? Thank you!EvanW9217 days agoActive Contributor89Views4likes6CommentsGoTo Connect not launching in Chrome
I have GoTo Connect 4.1.1.0 and I can get it to open up properly in the Duck Duck Go Browser but when I try to get it running in a Chrome setting it just hangs up and will not take me to the screen where I can enter my credentials to try and Login... Have tried to uninstall and then reinstall but the same result. Any ideas what might be going on? It used to work fine in Chrome until one day I launched in DD Go and not it is no go! Thoughts...?Keith_B19 days agoNew Member27Views0likes3CommentsServe Callers with longest wait across Queues with same weight
We would like the option to set the behavior for calls being served across different queues. Instead of randomly selecting a queue with a waiting caller we would like it to serve the caller with the longest wait time in all logged in queues.Jennifer-Admin21 days agoNew Member21Views0likes1Comment