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Support Link is not working
I have a billing issue but when clicking Contact Support I get This site can’t provide a secure connection link.goto.com sent an invalid response. ERR_SSL_PROTOCOL_ERROR I can not find an email for support either. So not sure who to contact a real person. the AI Chat isn't helping.
Workstation app hides when I click dial
We’ve used GoTo Connect for years on Windows 11 Pro. Lately, when I type a name/extension and click ‘Dial,’ the app “disappears”. The app minimizes / moves to another monitor and behind all other programs / windows I have open making it difficult to locate. The GOTO app is version 4.18.0 and says up to date. A few others here have the same issue.. Anyone else seeing this? Any fixes?”
Help with SMS!
Does anyone have a direct number for the Escalations Department? My entire company has been without the SMS feature for the past two days, and we keep getting told that it’s a carrier issue and not on GoTo’s side, without any real accountability or resolution. I’ve spent hours on the phone trying to sort this out, received multiple conflicting explanations, and had several promises go unfulfilled. At this point I’m extremely frustrated. Our business depends on fast and reliable communication, and on top of that, we’re unable to receive 2FA security codes needed to access critical systems such as banking and internal boards. Any help getting this escalated properly would be greatly appreciated.
Will I get an email when someone responds to my question?
I'm a new member here, so I'm a bit uncertain how to do things. Other "Community" forums that I've used have an option to send an email when someone responds to a question that I've posted. Is that an option here? I don't mean to imply that I've waited to long for an answer. Not at all. It's only been a day or two. Thanks for your patience, BandyBoypop out dialer behaving strange
when im using the pop out dialer and the phone rings and someone else picks it up, the dailer drop down menu opens up... it never used to do this. also, when i am on the phone and a call comes in and someone else picks it up, it does the same thing. an additional thing that happens is when im on the phone and an incoming call comes in, it makes my volume drop on the current call im on. it also drops the volume of the current call once the phone call is picked up by a coworker. it never used to do this. im not sure what i can do to stop this as it is very distracting and im missing parts of sentences from my customers when on the phone with them when the volume drops. we are very busy so this drop down pops up hundreds of times a day after a call answered and audio is dropping out every time a call comes in and and is answered by coworker. if the is a setting or solution to this, please advise. i also hold out on installing updates as there is always something new to deal with.
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