Two new GoTo Connect Features Launched in June: AI Receptionist Language & Accent Support, and GoTo Mobile Contact Center Agent Access
We’re excited to announce two major updates that're now live: AI Receptionist Language & Accent Support and GoTo Mobile: CC Agent Support. Read on for details about how these features could unlock new value for your team and your customers.
AI Receptionist: Now with Language & Accent Support
The GoTo AI Receptionist just got even smarter and more versatile. You can now select the desired language and even the specific language variant (such as US or UK English) for your AI Receptionist.
Why is This a Big Deal?
- Serve a Global Customer Base: Easily configure your receptionist to greet and guide callers in their preferred language, making your business accessible to more customers.
- Perfect the Experience: Go further by choosing the appropriate language variant, ensuring that accents and phrasing feel natural (think: UK English for a London office, US English for New York).
- Effortless Setup: Configuration is straightforward. Just head to your AI Receptionist settings, pick your language and accent, and you’re ready to go!
GoTo Mobile: Contact Center Agent Support
We know modern teams need flexibility—especially Contact Center Agents who are always on the move. That’s why we’re excited to announce a significant leap forward: CC Agents can now log in and out of their assigned call and inbox queues and fully access their inbox queues directly from the GoTo Mobile app.
Why is This a Big Deal?
- Unmatched Mobility: Agents are no longer tethered to their desks. Stay productive and responsive wherever business takes you.
- Seamless Queue Management: Log in or out of call and inbox queues right from your mobile device, ensuring you’re only working the queues you need—when you need.
We would love to hear your thoughts!
