Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!45Views0likes5CommentsChange Virtual Fax Sending Number
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans. Everything works just fine, I can send and receive virtual faxes through email from both of those numbers. However, when I send virtual fax from a number, the fax I receive says it was sent from the main line number, and not the unique number assigned to the dial plan, is there any way I can change the number that virtual faxes are sent from?22Views0likes1Commentpop out dialer gone
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it again that i am back in the office.36Views0likes3CommentsIs there a way to view all users in a ring group using the GoTo Connect api?
Currently, we have a dial plan with phone numbers that connect to ring groups that then ring a list of users. After looking through the API documentation in both the admin and connect pages I can't find any routes that list the users/extensions that are included in those ring groups/dial plans. We currently aren't using groups, so the only way to group users would be in those specified ring groups. Is there a route that can list users that are in their own groups? Also after looking through the API it looks like I would need an account key for that main phone number, is there an easy way to grab that? Thank you for your time, and if there is a better place to put these questions please let me know, also sorry for saying the word group so many times!Solved1.1KViews0likes1CommentIs there a way to detect phone call transfers with the GOTO Connect Api?
I'm currently tracking calls for users in ring groups. At this point, I'm filtering out any call with a duration of 0 as it means they were rung but didn't pick up as someone else did in that ring group if I understand that correctly. What I want to know is if there is a way to determine if a call has been transferred to another so I can also filter that call out for the user. I was going to use the developer support system but this wasn't an issue with the API and more of a question about which one to use so hopefully, this is the correct way of doing this. Thank you for your time!Solved1KViews0likes1Comment