Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.31Views0likes1CommentGotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!51Views0likes5CommentsChange Virtual Fax Sending Number
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans. Everything works just fine, I can send and receive virtual faxes through email from both of those numbers. However, when I send virtual fax from a number, the fax I receive says it was sent from the main line number, and not the unique number assigned to the dial plan, is there any way I can change the number that virtual faxes are sent from?26Views0likes1Commentpop out dialer gone
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it again that i am back in the office.40Views0likes3CommentsIs there a way to view all users in a ring group using the GoTo Connect api?
Currently, we have a dial plan with phone numbers that connect to ring groups that then ring a list of users. After looking through the API documentation in both the admin and connect pages I can't find any routes that list the users/extensions that are included in those ring groups/dial plans. We currently aren't using groups, so the only way to group users would be in those specified ring groups. Is there a route that can list users that are in their own groups? Also after looking through the API it looks like I would need an account key for that main phone number, is there an easy way to grab that? Thank you for your time, and if there is a better place to put these questions please let me know, also sorry for saying the word group so many times!Solved1.1KViews0likes1CommentIs there a way to detect phone call transfers with the GOTO Connect Api?
I'm currently tracking calls for users in ring groups. At this point, I'm filtering out any call with a duration of 0 as it means they were rung but didn't pick up as someone else did in that ring group if I understand that correctly. What I want to know is if there is a way to determine if a call has been transferred to another so I can also filter that call out for the user. I was going to use the developer support system but this wasn't an issue with the API and more of a question about which one to use so hopefully, this is the correct way of doing this. Thank you for your time!Solved1.1KViews0likes1Comment