Forum Discussion

eyanosa's avatar
eyanosa
New Member
2 months ago

Goto Decline call option doesn't work

I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.

 

 

Windows

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi eyanosa, welcome to the community.

     

    I have not been able to recreate this issue or locate any other reports so far. Would you be able to call our toll-free support and demonstrate the the issue for one of our representatives?