MS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?
Showing the Company Name for a contact in the Call Display
Hello, We recently used the Zoho CRM Integration with GoTo connect to import our Contacts into it. Now the Call Display it will show the person's name and phone number, but not the Company Name. Is there a way to configure the Call Display to show us the Company Name too? We use the GoTo App on our Windows PCs.Does the New Chrome Extension Require the GoTo Windows App for Caller ID Search?
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow. With the new Chrome extension, those features are gone. There's no way to launch URLs with the number when a call rings, no more call triggers, and no device customization. I recently noticed the GoTo Windows app has a setting called "Screen pop" that seems similar — it lets you open a URL when a call is ringing and set parameters. So my questions are: Is the Windows app now required to get this functionality back? Can it replace the Chrome extension’s behavior? Does the new extension rely on the app to handle these triggers? Or will these features return to the browser in the future? We use this flow to automatically trigger patient summaries from our vet software (ezyVet) the moment a client calls. If the desktop app is the new way to do that, great — just want to confirm. Thanks in advance.
Windows Event Log Alert Not Working
Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, Log Category: Application Event DEtail: Information Event Source: Active Disk Image Event ID: 1 Keyword in log message: Processing And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something? Here is the event log in XLM: -System Provider Name=Active Disk Image EventID Qualifiers=16384 / 1 Level:4 Task:0 Keywords:0x80000000000000 TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" EventRecordID: 58572 Channel: Application Computer****** Security -EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. In Friendly View: System - Provider [ Name] Active Disk Image - EventID 1 [ Qualifiers] 16384 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2025-06-16T23:44:59.257546100Z EventRecordID 58572 Channel Application Computer ****** Security - EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.
Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.
Device list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?
