Windows Patching and Policies
Hi all, I have set up patching policies for my Windows 11 devices, but they are not working (I have already rasied with the dev team that the Policies do not show if it is working or not, but if you check the Remote Execution side and Recurring Jobs, they show in there. How does everyone else manging their patching on devices, or do you not use Resolve for this? I have no idea whey the policy patching isnt working, but running the script locally will work, I think it is a UAC issue/error but not sure if anyone else has come across this issue, there are errors on teh evnet viewer that are mentioning: Event ID 1000 .NET Runtime - Error running gRPC Patch Managment IPC step installWindowsUpdatesViaPolicy v1 I am also seeing: Event ID 256, GoToResolveCredentialProvider - [CreateMapping] Could not initiate credentials mapping. CreateFileMappingW failed with (system:5) unknown error Any help would be appreciated. Thanks JonathanSolved91Views1like6CommentsWorkstation app hides when I click dial
We’ve used GoTo Connect for years on Windows 11 Pro. Lately, when I type a name/extension and click ‘Dial,’ the app “disappears”. The app minimizes / moves to another monitor and behind all other programs / windows I have open making it difficult to locate. The GOTO app is version 4.18.0 and says up to date. A few others here have the same issue.. Anyone else seeing this? Any fixes?”Solved51Views0likes1CommentWill I get an email when someone responds to my question?
I'm a new member here, so I'm a bit uncertain how to do things. Other "Community" forums that I've used have an option to send an email when someone responds to a question that I've posted. Is that an option here? I don't mean to imply that I've waited to long for an answer. Not at all. It's only been a day or two. Thanks for your patience, BandyBoySolved47Views0likes1CommentBest practices for reinstall/repair of client?
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for that with copying down inventory item data, removing that and the associated device, re-syncing, and then manually adding back the inventory data. Is there an easy way of doing this when the client decides to stop working? In this case, I believe the client may have been trying to update and it failed, as the service can no longer find the executable.83Views0likes2CommentsMS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?Solved140Views0likes5CommentsZero Trust and Remote Execution
Running into issues with ZT and remote execution of some daily scripts on all of the workstations. I receive an "Invalid Signature Key" error, and the script fails to run. It is one of the pre-made scripts in the script library. Now if I run it manually, it runs just fine, but on a schedule, it just fails. Ideas?59Views0likes1CommentElevating as a service
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to elevate the session so that the UAC prompt shows on the customer's side-- meaning it can be elevated without them needing to share their account credentials with us. Any help is greatly appreciated!Solved228Views0likes2Comments