Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!
Failing to install goto endpoint antivirus
Error Application error 1000 {"timestamp":"2025-03-05 10:20:41","pid":1000,"type":"error","source":"Application Error","description":["GoTo.Resolve.Antivirus.App.exe","1.2025.224.2","66470000"],"index":2,"value":3} Error .NET Runtime 1026 {"timestamp":"2025-03-05 10:28:51","pid":1026,"type":"error","source":".NET Runtime","description":["Application: GoTo.Resolve.Antivirus.App.exe\nCoreCLR Version: 8.0.624.26715\n.NET Version: 8.0.6\nDescription: The process was terminated due to an unhandled exception.\nException Info: System.InvalidOperationException: Category does not exist.\r\n at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)\r\n at System.Diagnostics.PerformanceCounter.InitializeImpl()\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.FindIndexedProcessName(Int32 pid) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 23\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.Parent(Process process) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 10\r\n at GoTo.Resolve.Antivirus.App.Infrastructure.Services.AppShutdown.AppShutdownService..ctor(IHostApplicationLifetime hostApplicationLifetime, ILogger`1 logger) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Infrastructure\\Services\\AppShutdown\\AppShutdownService.cs:line 28\r\n at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)\r\n at System.Reflection.MethodBaseInvoker.InvokeDirectByRefWithFewArgs(Object obj, Span`1 copyOfArgs, BindingFlags invokeAttr)\r\n at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitIEnumerable(IEnumerableCallSite enumerableCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at GoTo.Resolve.Antivirus.App.Program.Main(String[] args) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Program.cs:line 22\r\n at GoTo.Resolve.Antivirus.App.Program.<Main>(String[] args)\n"],"index":3,"value":3}
LogMeIn Rescue keeps kicking us out every couple of minutes
Hi, we have a third party that uses LogMeIn Rescue for support that CAN connect but they are reporting that they are getting kicked out every few minutes. On our Firewall, we have set up LAN >> WAN Source is: Our Internal IP range Destination is the following FQDN's (below) which I found on support.logmeinrescue.com Ports HTTP/HTTPS *.logmein.com *.logmeinrescue.com *.logmeinrescue-enterprise.com *.logmein-gateway.com update-cdn.logmeinrescue.com *.logmein123.com *.123rescue.com *.support.me *.rescuemobile.com *.oty.com *.logmeininc.com *.remoteview.logmein.com *.turn.console.gotoassist.com *.logmein123.eu *.logmeinrescue.eu *.logmein.eu *.logmeinrescue-enterprise.eu *.rescuemobile.eu Have I missed any FQDN's that may be causing the issue? Or is there anything else I need to add, maybe IP's or extra ports. If we make it destination ANY, then all works fine so it must be the destination FQDN's to something else missing. Many thanks for your time.
Change Virtual Fax Sending Number
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans. Everything works just fine, I can send and receive virtual faxes through email from both of those numbers. However, when I send virtual fax from a number, the fax I receive says it was sent from the main line number, and not the unique number assigned to the dial plan, is there any way I can change the number that virtual faxes are sent from?pop out dialer gone
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it again that i am back in the office.
Connected laptop acts entirely different when lid is open versus closed
I recently purchased an ASUS laptop and added it to our Central account as a device to connect to. Laptop is Windows 11 Home, and it has integrated Intel Xe graphics. No dedicated GPU and no external monitors hooked up to it. The laptop was configured to never go to sleep when on AC power, and power mode was set to performance. The first two days of use had no issues. The lid was closed, and I was able to do my work remotely. Immediately after two days I noticed the following behavior: Some of my Windows programs and folders will either open or not open. File explorer will not show at all. Entirely a hit or miss on what will open. The Start menu will not display when clicked on. I can open a program like MS Edge, but I cannot close it. I can Alt+Tab to see the available open windows to cycle thru, but it will not display the window I want. Here's what happens next... When my laptop lid is opened, all of these windows and registered clicks will then work. Meaning that instance of MS Excel I tried to open or File Explorer will pop up multiple times. Basically, it appears everything decides to "work" once the laptop's lid is open. Before anyone says it's the laptop, I hooked up an external monitor to see if it has to do with the lid being closed at all. I can confirm the issues are NOT repeated with an external monitor. Laptop works like normal. We have a Dell Latitude laptop connected to our Central account, and after turning off all the sleep settings etc.., that one has no issues when the lid is closed. Apps and windows work perfectly fine. It also has an integrated Intel GPU (I forget if it's Xe or an older chip). So, in short, I need help troubleshooting why this is happening when the lid is closed and connected to Logmein and how to make it work while keeping the lid closed.
Request failed with status code 500 on WebTC
When trying to close or Hold a session on the WebTC I get the "Request failed with status code 500" error appear. When trying to hold or end the session on this installed client (tried on two separate PCs) the application hangs and will not close the session. All TCs state that the connection is active but it is crazy slow to respond (although it does after a long time when using file manager .... just). How can I close this session?
Keystrokes suddenly stop appearing on MacOS to Windows 11
I am using a MacBook Air, OS Ventura 13.2.1, w/bluetooth keyboard and bluetooth mouse to connect to a Windows 11 desktop. I have the LogMeIn client downloaded on my Mac and access my host computer through the client installed on my Mac. The keyboard will suddenly stop registering keystrokes. The same issue has happened with three keyboards - two Bluetooth keyboards and the integrated keyboard on my Mac. The problem is most frequent in Word in Office 365. I will begin typing and suddenly the text will stop appearing. Ctrl shortcuts will not produce the actual shortcut, but will type the letter (e.g., ctrl + c will not copy, but will type a lowercase c). I can edit the document using the copy, paste, replace, find, etc. buttons. This sometimes kickstarts my ability to type, but then the text will stop appearing shortly thereafter. When I exit the application and reopen it, the problem still exists. In other applications (specifically Notepad and Outlook), the text will stop appearing and it will appear as if the window is "unselected." Once I "select" the area where I am typing, the text will start to appear again. If I press Ctrl twice, it will trigger the dictation on my Mac. Ctrl + Alt + Delete does not function at all. The on-screen keyboard does not show that any buttons are stuck. My keyboard mapping is set to use client layout, the keyboard and mouse are locked on the host computer, and the keyboard and mouse are set to user priority.
