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JohnAtOdin's avatar
JohnAtOdin
Active Contributor
8 months ago
Solved

Elevating as a service

When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end?

GoToAssist Corporate allows us to elevate the session so that the UAC prompt shows on the customer's side-- meaning it can be elevated without them needing to share their account credentials with us.

Any help is greatly appreciated!

Rescue
Windows

2 Replies

  • JohnAtOdin's avatar
    JohnAtOdin
    Active Contributor
    6 months ago

    Thanks for your reply, GlennD​, but I don't think this solves our issue.

    We already have everything set to run as a service when that's possible, and we can only restart the LMI Rescue Applet if the customer provides us with admin credentials to enter on our end.

    If a client connects with us without admin credentials, how can we run the session as a service if the client doesn't want to give us the username and password? The way GoToAssist does it is ideal-- we request elevation, the client enters an admin username and password (which is not shared with us), and we are good to go.