Does the New Chrome Extension Require the GoTo Windows App for Caller ID Search?
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow. With the new Chrome extension, those features are gone. There's no way to launch URLs with the number when a call rings, no more call triggers, and no device customization. I recently noticed the GoTo Windows app has a setting called "Screen pop" that seems similar — it lets you open a URL when a call is ringing and set parameters. So my questions are: Is the Windows app now required to get this functionality back? Can it replace the Chrome extension’s behavior? Does the new extension rely on the app to handle these triggers? Or will these features return to the browser in the future? We use this flow to automatically trigger patient summaries from our vet software (ezyVet) the moment a client calls. If the desktop app is the new way to do that, great — just want to confirm. Thanks in advance.
Windows Event Log Alert Not Working
Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, Log Category: Application Event DEtail: Information Event Source: Active Disk Image Event ID: 1 Keyword in log message: Processing And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something? Here is the event log in XLM: -System Provider Name=Active Disk Image EventID Qualifiers=16384 / 1 Level:4 Task:0 Keywords:0x80000000000000 TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" EventRecordID: 58572 Channel: Application Computer****** Security -EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. In Friendly View: System - Provider [ Name] Active Disk Image - EventID 1 [ Qualifiers] 16384 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2025-06-16T23:44:59.257546100Z EventRecordID 58572 Channel Application Computer ****** Security - EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.
Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.
Device list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.
Unattended Access Failing – Connecting Then Drops
We have about 100 devices we've deployed the unattended MSI to via Intune. It's been working fine since last year but as of late we are unable to log into the majority of the devices. A mixture of 22H2/23h2 (Zoom Rooms) devices. Still looking into the details (Windows updates have been paused on these devices but seeing if perhaps manual updates have been performed by one of our teams). MSI is 7.5.2 1119.0. They show in the LogMeIn rescue technician console, are online, and functional, and we can authenticate (and Intune reporting indicates the software is still installed on these devices), but after authentication it says connecting for about 20 seconds and then disappears. Happening to all of us, and on most of the deployed to devices. Is there an optimal way to identify root cause here? I'm waiting on our onsite team to validate connectivity, restart the devices, verify no recent updates, validate what firewall we're using on these devices/any changes to Forcepoint or CrowdStrike, etc., but just curious if there might be something I'm missing in the meantime. For what it's worth I installed on one of my test devices, it didn't work initially, but subsequently it did (unsure if this coincided with a message I saw "This session has expired and can no longer be used, to start a new session this applet must be downloaded again" from the host device after the initial attempt. I closed this message and then attempted remoting in again and then it worked, however is consistently doesn't work on the other devices. I also see that a new version of the MSI via the admin center unattended install. I've packaged it and plan on testing the new version to determine if this remediates but only want to do that if necessary. Any requirements/logs/etc. I should be homing in on, here? Any help is appreciated!
Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!
