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Presidente2k's avatar
Presidente2k
Active Contributor
2 months ago

Windows Event Log Alert Not Working

Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, 

Log Category: Application
Event DEtail: Information
Event Source: Active Disk Image
Event ID: 1
Keyword in log message: Processing

And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something?

Here is the event log in XLM:
-System
  Provider Name=Active Disk Image
  EventID Qualifiers=16384 / 1 
  Level:4
  Task:0 
  Keywords:0x80000000000000
  TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" 
  EventRecordID: 58572
  Channel: Application
  Computer******
  Security 
-EventData
  Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. 


In Friendly View:


System 

  - Provider 

   [ Name]  Active Disk Image 
 
  - EventID 1 

   [ Qualifiers]  16384 
 
   Level 4 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2025-06-16T23:44:59.257546100Z 
 
   EventRecordID 58572 
 
   Channel Application  
   Computer ******  
   Security
- EventData    Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. 

Windows

5 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Presidente2k, since I could not find any other reports of this I opened a support ticket for you. I believe they emailed you today to let you know they are researching this. 

  • Presidente2k's avatar
    Presidente2k
    Active Contributor
    2 months ago

    Hi, any update on this manner? Looks like is with every Event Log, not only the one I noted. I had tried with different entries an nothing. PLease advice

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    2 months ago

    Hi,

    if you find the solution post it, I'm having trouble too. Thanks Cristiano

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Presidente2k, welcome to the community.

     

    It appears that you have set this up correctly, so I have opened a support ticket for you so that one of our representatives can connect and troubleshoot this directly.