Windows Event Log Alert Not Working

Question

Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy,&nbsp;Log Category: ApplicationEvent DEtail: InformationEvent Source: Active Disk ImageEvent ID: 1Keyword in log message: ProcessingAnd still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something?Here is the event log in XLM:-System&nbsp; Provider Name=Active Disk Image&nbsp; EventID Qualifiers=16384 / 1&nbsp;&nbsp; Level:4&nbsp; Task:0&nbsp;&nbsp; Keywords:0x80000000000000&nbsp; TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z"&nbsp;&nbsp; EventRecordID: 58572&nbsp; Channel: Application&nbsp; Computer******&nbsp; Security&nbsp;-EventData&nbsp; Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.&nbsp;In Friendly View:System&nbsp;&nbsp; - Provider&nbsp;&nbsp; &nbsp;[ Name] &nbsp;Active Disk Image&nbsp;&nbsp;&nbsp; - EventID 1&nbsp;&nbsp; &nbsp;[ Qualifiers] &nbsp;16384&nbsp;&nbsp;&nbsp; &nbsp;Level 4&nbsp;&nbsp;&nbsp; &nbsp;Task 0&nbsp;&nbsp;&nbsp; &nbsp;Keywords 0x80000000000000&nbsp;&nbsp;&nbsp; - TimeCreated&nbsp;&nbsp; &nbsp;[ SystemTime] &nbsp;2025-06-16T23:44:59.257546100Z&nbsp;&nbsp;&nbsp; &nbsp;EventRecordID 58572&nbsp;&nbsp;&nbsp; &nbsp;Channel Application &nbsp;&nbsp; &nbsp;Computer ****** &nbsp;&nbsp; &nbsp;Security- EventData &nbsp; &nbsp;Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.&nbsp;

glennd · Answer

Hi Presidente2k, welcome to the community.
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It appears that you have set this up correctly, so I have opened a support ticket for you so that one of our representatives can connect and troubleshoot this directly.

cristiano_r · Answer

Hi,if you find the solution post it, I'm having trouble too. Thanks Cristiano

presidente2k · Answer

Will do. Support is currently looking at this issue.

presidente2k · Answer

Hi, any update on this manner? Looks like is with every Event Log, not only the one I noted. I had tried with different entries an nothing. PLease advice

glennd · Answer

Hi Presidente2k, since I could not find any other reports of this I opened a support ticket for you. I believe they emailed you today to let you know they are researching this.&nbsp;