Showing the Company Name for a contact in the Call Display
Hello, We recently used the Zoho CRM Integration with GoTo connect to import our Contacts into it. Now the Call Display it will show the person's name and phone number, but not the Company Name. Is there a way to configure the Call Display to show us the Company Name too? We use the GoTo App on our Windows PCs.
Wallboard - Agent Status Duration : Missing
We used to be able to see the agent status duration in the GoTo Connect Dashboard. However, now when I log in, I only see the login time, which shows the total duration since the agent logged in, rather than the duration of each specific agent status. This information is critical for us, as we display it on our Andon boards for agents to monitor in real time. Am I missing something, or has this feature changed? Old view: New view:
Does the New Chrome Extension Require the GoTo Windows App for Caller ID Search?
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow. With the new Chrome extension, those features are gone. There's no way to launch URLs with the number when a call rings, no more call triggers, and no device customization. I recently noticed the GoTo Windows app has a setting called "Screen pop" that seems similar — it lets you open a URL when a call is ringing and set parameters. So my questions are: Is the Windows app now required to get this functionality back? Can it replace the Chrome extension’s behavior? Does the new extension rely on the app to handle these triggers? Or will these features return to the browser in the future? We use this flow to automatically trigger patient summaries from our vet software (ezyVet) the moment a client calls. If the desktop app is the new way to do that, great — just want to confirm. Thanks in advance.Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!SMS Compliance taking over 30 days
It has now been over 30 days since I've registered for the SMS Compliance and we're still waiting to be vetted. According to GoTo, the process should have been completed in 5-10 business days. I haven't been able to respond to my clients via text which has been very disruptive to my business. Considering we don't use SMS for any marketing campaigns and only for B2B communications, this process and regulation is completely ridiculous. I am beyond frustrated.
Virtual Fax settings
Hi, I want to store the faxes received on my GoTo Connect virtual fax number directly in Google Cloud Storage.I have enabled a virtual fax number in GoTo Connect and attempted to fetch faxes in the cloud, but it did not work. Do I need to enable storage within GoTo Mail for this to work? Additionally, the "Receiving" settings ask for an email ID. Is an email ID necessary if I want to store data directly in Google Cloud?
Call Transferred then Rings to Person Transferring
This is an odd issue that came up a few weeks ago and hasn't gone away. User A picks up a call on a ring group from an outside line. User A then presses transfer and dials User B's extension. After discussing the transfer, User A presses transfer again and instead of the call transferring to to User B, it rings back to User A with the outside caller unable to hear anything. This happens at a few extensions, all of which are part of a ring group. They are all in a group so anyone in that department can answer incoming calls. We have started a ticket with GoTo support and they have been unable to tell why this is happening. It doesn't show up in the call routing technical logs that they have been able to find. The phones get auto re provisioned over the weekends and it is still happening. We have tried factory resetting the phones, resetting the JBC, verifying there are no call forwarding rules on User A or User B's phones. Wondering if anyone has experienced this before? One of the people dealing with the issue found this link from years ago that describes the exact issue with no final resolution. https://www.3cx.com/community/threads/yealink-attended-transfer-not-working.57930/
