Forum Discussion

GivEnergyCX's avatar
GivEnergyCX
New Member
5 hours ago

Modifying SLA's Within Analytics

Hi,

Is it possible to modify the service level per call queue or per account? I have checked and it says that the system defines this as calls answered inside 20-seconds but I would like to be able to modify this. 

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 hours ago

    Hi GivEnergyCX,

     

    This is currently not available but it is planned for a future update later this year. We will have more details to share in the future.