Forum Discussion
Modifying SLA's Within Analytics
Hi,
Is it possible to modify the service level per call queue or per account? I have checked and it says that the system defines this as calls answered inside 20-seconds but I would like to be able to modify this.
2 Replies
Replies have been turned off for this discussion
Hi Glenn,
Ah okay. This will definitely be a really valuable addition.
Hi GivEnergyCX,
This is currently not available but it is planned for a future update later this year. We will have more details to share in the future.
