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Forum Discussion

GivEnergyCX's avatar
GivEnergyCX
New Member
9 months ago

Modifying SLA's Within Analytics

Hi, Is it possible to modify the service level per call queue or per account? I have checked and it says that the system defines this as calls answered inside 20-seconds but I would like to be able ...
Contact Center
Customer Engagement
GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi GivEnergyCX,

 

This is currently not available but it is planned for a future update later this year. We will have more details to share in the future. 

  • GivEnergyCX's avatar
    GivEnergyCX
    New Member
    9 months ago

    Hi Glenn,

    Ah okay. This will definitely be a really valuable addition.