Wallboard - Agent Status Duration : Missing
We used to be able to see the agent status duration in the GoTo Connect Dashboard. However, now when I log in, I only see the login time, which shows the total duration since the agent logged in, rather than the duration of each specific agent status. This information is critical for us, as we display it on our Andon boards for agents to monitor in real time. Am I missing something, or has this feature changed? Old view: New view:Solved27Views0likes3CommentsDoes the New Chrome Extension Require the GoTo Windows App for Caller ID Search?
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow. With the new Chrome extension, those features are gone. There's no way to launch URLs with the number when a call rings, no more call triggers, and no device customization. I recently noticed the GoTo Windows app has a setting called "Screen pop" that seems similar — it lets you open a URL when a call is ringing and set parameters. So my questions are: Is the Windows app now required to get this functionality back? Can it replace the Chrome extension’s behavior? Does the new extension rely on the app to handle these triggers? Or will these features return to the browser in the future? We use this flow to automatically trigger patient summaries from our vet software (ezyVet) the moment a client calls. If the desktop app is the new way to do that, great — just want to confirm. Thanks in advance.44Views0likes1CommentOrder new phone number
Hello GoTo Support, I am trying to add a Brazilian address in GoTo Admin, but I always get the message “Formato de CEP inválido” (Invalid ZIP/Postal Code format), even when using a valid Brazilian postal code (CEP), both with and without the dash (e.g. 57030-170). I have also tried several other valid CEPs and states, but it still doesn't work. Please, can you confirm if there is a limitation for Brazilian addresses in the Admin portal? Is there any workaround or expected fix for this issue? Thank you!Solved50Views0likes1CommentNeed to access my calls coming to laptop remotely
Hello All, I know this is a basic question. But need your help to understand on how to setup the system for the below usecase. Primary Purpose - I have a work laptop where i cannot carry my laptop where ever i go. So, i want to attend the calls (say microsoft teams, skype, zoom calls coming to the laptop) remotely. And also, i should be able to call anyone in the teams and should be able to talk remotely even when my laptop is not there with me. In simple terms, i should be able to take the calls and call the teams/skype from remotely (I have remote access to my laptop). I hope i have explained clearly. Please let me know how to sovle this by setting up Polycome VVX 250 VOIP phone and Goto connect.Solved49Views0likes1CommentBackup/Overflow Queue
I found this old feature request and I am looking to accomplish the same task. That is having an additional queue that an agent would be able to join and receive calls only if all other agents in our primary queue are busy and there is an agent available in this backup queue. Is this something that has already been added since this post or can it be achieved through other means? I'm still learning the lingo for the software, so any direction would be appreciated. Here is the URL to the other post made 3 years ago. Priority Queues/Weighted queues | GoTo Community Thanks, SimonSolved57Views0likes2CommentsContact Center - Agent Declining Calls
Is there a way for an admin or supervisor to tell in the reporting if an agent has DECLINED a call? On the agent's personal call history under "Phone" it will show incoming call, missed call, declined call, etc. But I see no options for this in the reporting. How can I tell when an agent has declined a call other than watching it happen live?38Views0likes1CommentGotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!73Views0likes5CommentsVirtual Fax settings
Hi, I want to store the faxes received on my GoTo Connect virtual fax number directly in Google Cloud Storage.I have enabled a virtual fax number in GoTo Connect and attempted to fetch faxes in the cloud, but it did not work. Do I need to enable storage within GoTo Mail for this to work? Additionally, the "Receiving" settings ask for an email ID. Is an email ID necessary if I want to store data directly in Google Cloud?82Views1like3CommentsEnlarge photos through text
It would be super helpful if we could enlarge photos once a picture is sent through the GoTo texting app. We receive student information this way, and we have no way to enlarge the photo without taking a screen shot. There is detailed information that needs to be recorded off these photos daily and that would make life easier.18Views0likes1Comment