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totaleasy
New Member
22 days ago
Solved

Order new phone number

Hello GoTo Support,

I am trying to add a Brazilian address in GoTo Admin, but I always get the message “Formato de CEP inválido” (Invalid ZIP/Postal Code format), even when using a valid Brazilian postal code (CEP), both with and without the dash (e.g. 57030-170). I have also tried several other valid CEPs and states, but it still doesn't work.

Please, can you confirm if there is a limitation for Brazilian addresses in the Admin portal? Is there any workaround or expected fix for this issue?

Thank you!

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