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totaleasy's avatar
totaleasy
New Member
5 months ago
Solved

Order new phone number

Hello GoTo Support, I am trying to add a Brazilian address in GoTo Admin, but I always get the message “Formato de CEP inválido” (Invalid ZIP/Postal Code format), even when using a valid Brazilian p...
  • KateG's avatar
    5 months ago

    totaleasy​ Welcome to the Community 

    8/6/2025 Update: Note, we do not allow self-porting in Brazil 

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    Sorry to hear this! I checked with the team, we aren't aware of limitations with Brazilian addresses. Your best bet is to contact support. The Brazilian number is 0800-878-3155.