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Forum Discussion
Contact Center - Agent Declining Calls
Is there a way for an admin or supervisor to tell in the reporting if an agent has DECLINED a call? On the agent's personal call history under "Phone" it will show incoming call, missed call, declined call, etc. But I see no options for this in the reporting. How can I tell when an agent has declined a call other than watching it happen live?
1 Reply
Hi jacobtr93
Welcome to the Community.
You can find this using https://my.jive.com/cr Under User Activity, Disposition column
