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MTP-Tin's avatar
MTP-Tin
Active Contributor
4 months ago
Solved

Wallboard - Agent Status Duration : Missing

We used to be able to see the agent status duration in the GoTo Connect Dashboard. However, now when I log in, I only see the login time, which shows the total duration since the agent logged in, rather than the duration of each specific agent status. This information is critical for us, as we display it on our Andon boards for agents to monitor in real time. Am I missing something, or has this feature changed?

Old view:

New view:

 

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  • MTP-Tin's avatar
    MTP-Tin
    4 months ago

    This has been fixed. Dashboard is back to normal. Thank you!

3 Replies

  • MTP-Tin's avatar
    MTP-Tin
    Active Contributor
    4 months ago

    This has been fixed. Dashboard is back to normal. Thank you!

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    Hi MTP-Tin, welcome to the community.

     

    We apologize for any frustration, the team is aware and actively investigating this issue. I'll update you as soon as I get word of a resolution.