Forum Discussion

MTP-Tin's avatar
MTP-Tin
Active Contributor
2 months ago
Solved

Wallboard - Agent Status Duration : Missing

We used to be able to see the agent status duration in the GoTo Connect Dashboard. However, now when I log in, I only see the login time, which shows the total duration since the agent logged in, rat...
Contact Center
Customer Engagement
  • MTP-Tin's avatar
    MTP-Tin
    2 months ago

    This has been fixed. Dashboard is back to normal. Thank you!

GlennD's avatar
GlennD
GoTo Manager
2 months ago

Hi MTP-Tin, welcome to the community.

 

We apologize for any frustration, the team is aware and actively investigating this issue. I'll update you as soon as I get word of a resolution. 

MTP-Tin's avatar
MTP-Tin
Active Contributor
2 months ago

Thank you, GlennD​. Hoping to get an update as soon as you have it.