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Forum Discussion

Jay-DFX's avatar
Jay-DFX
New Member
8 months ago

SMS Compliance taking over 30 days

It has now been over 30 days since I've registered for the SMS Compliance and we're still waiting to be vetted. According to GoTo, the process should have been completed in 5-10 business days. I haven't been able to respond to my clients via text which has been very disruptive to my business. Considering we don't use SMS for any marketing campaigns and only for B2B communications, this process and regulation is completely ridiculous. I am beyond frustrated.

Customer Engagement

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 months ago

    Hi Jay-DFX, welcome to the community.

     

    They typically review the registration and get back to us between 5-10 days. As I did not see any 10DLC support tickets for your account I have created one for you. Our support can check on the status of your registration and update you.