Forum Discussion
HFakhery
2 months agoNew Member
3 way call
I want to submit this as a feature enhancement request- A GTC customer takes crisis calls from the surrounding communities they service and if need be they may have to transfer them to the local 911 center…. What they don’t want to do is put that original caller on hold that is in crisis while they try to get the 911 center on the line.. They state is requiring them to NOT put the call on hold it wasn’t possible for even a brief hold. Is this a feature that can be added?
Hi HFakhery, welcome to the community.
I believe this should be possible using the existing 3 Way Call feature.
3 Replies
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- GlennD2 months agoGoTo Manager
HFakhery Can you provide more details about why?
- gfrisco2 months agoNew Member
That unfortunately won't work GlennD Thanks for the quick reply.
- GlennD2 months agoGoTo Manager
Hi HFakhery, welcome to the community.
I believe this should be possible using the existing 3 Way Call feature.