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ScottDarth's avatar
ScottDarth
New Member
2 years ago

A Billing Question: 3 licenses?

I manage a small office (2 people). We planned to have a 2-user system with 2 GoTo connect licenses.

We got a Yealink cordless DECT system.  I configured it with the help of GoTo support (who was great, by the way!), but now when I look at my admin console, it says that I have 3 (not two) licenses in use. 

I opened a support ticket, and was told by someone at GoTo that the base station would - in fact - require a third license.  Well, that's a problem for me, because if I have to pay for three licenses, I'm paying more to GoTo Connect each month than I was to my previous provider.  

Is this really true? Do I have to license the DECT base station and every handset?  That's not gonna work for me at all.

4 Replies

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  • ShchAlena's avatar
    ShchAlena
    New Contributor
    2 months ago

    Hi KateG​ thank you so much for this reply. I would appreciate it if someone contacts me about this question

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi ShchAlena welcome to the Community. I'm not entirely sure what is happening here, but I see you started a case with customer support, I have sent it to our support team for review and someone should be reaching out to you shortly. Thanks. 

  • ShchAlena's avatar
    ShchAlena
    New Contributor
    2 months ago

    Has this problem been solved? We have a similar problem: 18 users, but 20 licenses. And I can't find anywhere the place where I can manage these licenses, and don't understand why we should pay for 2 more licenses